Home / HR Courses / Dynamic Dialogues / Setting The Foundation / Dialogue Defined

Dialogue Defined

This video is premium content

Lesson:

Dialogue Defined

Course: Dynamic Dialogues
Module: Setting The Foundation
Lesson Type: Video
Lesson Duration: 1:11

Lesson Content

Before moving forward to explore how we can communicate via dynamic dialogues, first let’s define what we are talking about to make sure we are all on the same page—which, by the way, is a critical aspect of dynamic dialogues.

The dictionary defines Dialogue as a verbal exchange, conversation, or discussion between two or more people. It is, or should be a free flow of ideas and opinions and their meaning. Made up of the Latin prefix dia, which means across, and legein, which means to speak. It represents the challenge of speaking across a space where understanding, intention, and focus can get lost.

In the book Crucial Conversations: Tools for Talking when the Stakes are High, the authors assert dialogue is the only reliable way of discovering another's genuine motives. And it is only after the motives of the different players are understood, that a shared purpose and mission can be identified and pursued. It is this union, or "making common" which is the concept at the root of the word communication. Yet, this discovery of individual motivation and shared purpose is no easy task, as sometimes we are unclear as to our own motives, let alone accurately assessing those of the people and organizations around us.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

HR Courses

Human Resources Training Programs

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

Effective Disciplinary Action Policies and Procedures