Dynamic Dialogues
- Format: Self-paced
- Course Duration: 1 hr 10 mins
- SHRM Professional Development Credits: 1.0
- HRCI General Recertification Credits: 1.25
- Certificate of Completion (after passing quiz)
Effective communication is essential to the success of any organization. It is key to engagement and achieving goals. However, despite having conversations everyday, in-person and via various technological platforms, we struggle with this skill. HR Professionals are in a great position to master the communication competency and serve as a role model to employees, managers and leadership. In this course, Stacey Zackin discusses what we can do to foster open, honest and safe conversations. She explains the structure of the communication cycle and importance of establishing clear intentions.
During this course you will learn about what obstacles stand in our way of having a dynamic dialogue, techniques to overcome these barriers and strategies that will encourage an effective dialogue. As the HR professional, the work you do is dynamic! Take the lead in driving dynamic dialogue at your organization.
Course Objectives:
After taking this course you will better understand...
- The impact of the emotional response of the human psyche
- Structure and vulnerabilities of the communication cycle
- Clear intention and mutual purpose
- Skills and strategies to encourage and sustain dynamic dialogues
- Personal caring and professional accountability
SHRM:
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
HRCI:
This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Title: Dialogue Defined
Module: Setting The Foundation
Duration: 1:11
Before moving forward to explore how we can communicate via dynamic dialogues, first let’s define what we are talking about to make sure we are all on the same page—which, by the way, is a critical aspect of dynamic dialogues.
The dictionary defines Dialogue as a verbal exchange, conversation, or discussion between two or more people. It is, or should be a free flow of ideas and opinions and their meaning. Made up of the Latin prefix dia, which means across, and legein, which means to speak. It represents the challenge of speaking across a space where understanding, intention, and focus can get lost.
In the book Crucial Conversations: Tools for Talking when the Stakes are High, the authors assert dialogue is the only reliable way of discovering another's genuine motives. And it is only after the motives of the different players are understood, that a shared purpose and mission can be identified and pursued. It is this union, or "making common" which is the concept at the root of the word communication. Yet, this discovery of individual motivation and shared purpose is no easy task, as sometimes we are unclear as to our own motives, let alone accurately assessing those of the people and organizations around us.
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Lessons Not Completed:
- Welcome and Course Overview
- Dialogue Defined
- Psychology, Biology & Emotions
- Why Dynamic Dialogue?
- The Communication Cycle
- Levels of Conflict
- Conflict Sources
- Conflict Management Styles
- Emotional Intelligence
- Being Assertive
- Responding to Emotions & Aggression
- The Concept of Radical Candor
- Four Fields Defined
- The Conversation Challenge
- Important Skills
- Storytelling
- Helpful Techniques
- Goals of Dynamic Dialogues
- Mutual Purpose
- The Chaordic Path: Harmony vs. Chaos
- Obstacles to Dynamic Dialogues
- Closing Remarks
- Why Dynamic Dialogue
- Communication Cycle
- Constructive Problem Solving
- Emotional Intelligence
- Self-Awareness and Self-Management
- Storytelling
- Shared Mission
- Mitigation and Escalation
- Feedback Sandwich
- Honoring Emotions
- Clear Intentions
- Communicating a Message in a Way That Fullfills Intention
- Emotions and Aggression
Instructor: Stacey Zackin
If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to shift beliefs and behaviors, generate optimism and outcomes, and help individuals and organizations leverage their resources and maximize their potential. A dynamic coach, workshop facilitator...