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Emotional Intelligence

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Lesson:

Emotional Intelligence

Course: Dynamic Dialogues
Module: Emotional Intelligence & Feedback
Lesson Type: Video
Lesson Duration: 1:39

Lesson Content

Emotional Intelligence is crucial in dynamic dialogues because if unable to identify, understand, and manage our own emotions, it is going to be more challenging to identify, understand, respond to, and manage the emotions of others. As discussed earlier, even though you work in a professional environment, it is the personal aspects of the human psyche that cause misunderstanding and conflict in human and structural communication.

As you may know, the higher one’s Emotional Intelligence or EQ, the more adept they are at self- and social-awareness and self- and relationship-management. With EQ comes confidence in yourself and your ability to respond appropriately in personal and professional situations.

High EQ translates into greater empathy and concern for others, which facilitates a greater ability to manage relationships, influence change, and respond to conflict without being triggered.

When conducting dynamic dialogues, it is helpful to know where the person with whom you are communicating is on the spectrum of EQ. Are they someone who is self-aware and self-confident, or oblivious and insecure? Are they aware of and care about the impact they have on others, or are they more concerned about getting and keeping the advantage? Are they optimistic, motivated, and flexible or pessimistic, disheartened, and resistant?

Even if it is the latter, it is important to remember that they are entitled to their feelings, which might be grounded in some undiscovered psychological block that has nothing to do with you or their job. But, what they aren’t entitled to do is allow their actions to negatively impact others or the organization, and that is when you might have to have the courage to be assertive, which is further discussed in the next lesson.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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