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Being Assertive

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Lesson:

Being Assertive

Course: Dynamic Dialogues
Module: Emotional Intelligence & Feedback
Lesson Type: Video
Lesson Duration: 0:41

Lesson Content

Dynamic Dialogues require assertiveness but not aggression. Assertiveness is a bold and direct approach that is centered on win-win solutions, focused on what is actually happening, vs. judging it as right or wrong. It is a collaborative and constructive approach.

When we are emotionally triggered or stressed in a way that interrupts our ability to think clearly, our fight instinct will kick in and we risk responding with aggression. We can recognize this by our focus narrowing, seeking immediate resolution vs. long-term solution, and rather than compromising, we seek dominance. There are physical signifiers as well, our heart beats faster, our body gets warm, and the anxiety can make us jittery and unable to sit still.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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