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Conflict Sources

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Lesson:

Conflict Sources

Course: Dynamic Dialogues
Module: Communication & Conflicts
Lesson Type: Video
Lesson Duration: 0:46

Lesson Content

Conflict can be caused by many different things, in the organizational world as I’ve experienced it, the majority of the time conflict stems from, Politics, Personality, Performance, and Behavior.

Politics is generally due to ideology, different perspectives on the appropriateness and effectiveness of policies, procedures, systems, and structures. When dealing with organizational functioning, they are less likely to trigger emotional responses…although when dealing with employee attendance, recognition, and remuneration, such issues can be very personal.

Confronting personality, performance, and behavior is always personal and thus awareness and sensitivity are key. It is crucial that the intention of the dialogue and the desire for mutual satisfaction are clear throughout the communication cycle.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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