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Course:

Behavioral and Situational Interviewing

Format: Self-Paced
Course Duration: 1 hrs 8 mins
SHRM Professional Development Credits: 1.0
HRCI General Recertification Credits: 1.25
Certificate of Completion

The US Department of Labor estimates it costs on average 1/3^rd of a new hire's annual salary to replace them, and those costs increase the higher the position is in the organization. It is clear with a bad hire you lose time, money and more. You must consider the impact on productivity, customer dissatisfaction, lost sales and reduced quality.

It is more important than ever to have strong hiring procedures. Your process must include the right tools for properly evaluating candidates and identifying the right person for the job. Instructor Stephanie Legatos and myself, Christina Danforth, review the advantages of using both Behavioral and Situational Interviewing. During the course, Stephanie will show you the advantages of using behavioral interviewing to more accurately assess a candidate's fit for the position and how to do it. Christina will focus on how to conduct situational interviews which are very similar to behavioral ones but can provide additional insight.

A consistent organizational interviewing strategy saves time and money. Learn how behavioral and situational interviewing can help you build the best team for your organization.

Instructor:

Stephanie Legatos

Stephanie Legatos holds an interdisciplinary masters degree in Human Resources and Counseling Psychology. She facilitates workshops on Resilience and Stress Management, Managing Personal Change, Customer Service, Conflict Management, and Train-the-Trainer....

Stephanie's Full Bio

Instructor:

Christina Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002....

Christina's Full Bio

Module 1 0/5

Setting the Foundation

Course Introduction

Impact of Poor Interviewing

The Importance of a Job Description

Identifying Competencies

Classic Interview Questions

Module 2 0/6

Behavioral Interviews

Behavioral Interviews Defined

Value of Behavioral Interviewing

Three Goals of Interviewing

Competencies

Definitions & Observable Behaviors

The Par Model

Module 3 0/4

Situational Interviews

Situational Interviews Defined

What's the Value?

Sample Questions

Responses - What are You Looking For?

Module 4 0/2

Evaluation

Evaluation Scales & Descriptors

Interview Rating Sheet Example

Module 5 0/4

Best Interview Practices

Interviewing: A Mix of Art and Science

Pre-Interview Prepartion

During the Interview

After the Interview

Module 6 0/3

Conclusion

Course Summary

Resources

Quiz

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SHRM Essentials of Human Resources

SHRM-CP & SHRM-SCP Certification Exam Preparation

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

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