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Levels of Conflict

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Lesson:

Levels of Conflict

Course: Dynamic Dialogues
Module: Communication & Conflicts
Lesson Type: Video
Lesson Duration: 1:12

Lesson Content

An ideal culture is one of harmony, but it doesn’t mean it is always harmonious…it is a healthy balance of challenges and resolutions, of appreciation and accountability, of collaboration and confrontation, and empathy and expression - all in service of a mutual purpose. When you don't feel comfortable to express yourself there is a level of tolerable discomfort.

Because it is tolerable, neither people (nor systems) are always motivated to intervene. At this point if you are focused on your individual and immediate desire to avoid confrontation, rather than prioritizing the needs of the relationship or organization, then you risk the occurrence of incidents that might serve to temporarily reveal symptoms of core issues, but don't lead to any long-term solutions or future evolutions.

Repetitive incidents lead to misunderstandings and misunderstandings lead to more incidents. If unattended the relationship or organization descends into a chronic level of tension that can lead to a dysfunctional crisis. If seen as not just an action but an attitude, dynamic dialogues serve to make the interruption of these negative paths and cycles more possible and productive and the players less resistant.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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