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Important Skills

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Lesson:

Important Skills

Course: Dynamic Dialogues
Module: Skills & Techniques
Lesson Type: Video
Lesson Duration: 1:10

Lesson Content

The skills that prepare you to facilitate Dynamic Dialogues include Self-Awareness and Self-Management, which were introduced in the discussion on Emotional Intelligence.

Self-Awareness is the ability to tune into your own emotional state, know your strengths and weaknesses, and realize your internal resources.

Self-Management is the ability to control impulses and manage those internal resources.

Silence – is a manifestation of self-management and enables the other person the time and space to express themselves and the validation of being listened to, which brings us to the next skill of Listening which means listening to what is being said, the way it is being said, the meaning of what is being said to the speaker, as well as listening for what is not being said.

And this is where Curiosity and Inquiry come in. Ask questions about what the intention and impact were, what went well and how they would do things differently. By asking questions for deeper clarity and expansion rather than judging and evaluating what appears on the surface, you demonstrate Empathy, which as discussed, is a key aspect of building a relationship of trust and engagement that invites radical candor and dynamic dialogue.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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