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Feedback Sandwich

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Lesson:

Feedback Sandwich

Course: Dynamic Dialogues
Module: Interview
Lesson Type: Video
Lesson Duration: 1:10

Lesson Content

Christina: Regarding the goal of dynamic dialogues, when we give feedback, one popular technique, is to sandwich a negative comment in between two positive ones. Would you also recommend doing this? Or Is it better to discuss all the positive comments first followed up by the negatives?

Stacey: Well like everything else it is dependent on the situation. When possible you want to start with a positive so the person knows that you value them and then end with a positive so that they leave the conversation still believing that you value them. However, this requires both skill and sincerity because as you stated, people know this formula and can tell when it is being used on them. For example, after the last exchange where I escalated the conversation I was able to authentically communicate that it wasn't my intention to undermine his authority. That I understand how important it is that his staff respects him, but on occasion there are extenuating circumstances. Now I couldn't start with that because he wasn't willing to hear it.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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