Meet in the Middle: Best Methods for Conflict Management

Do you tend to shy away from situations where you are faced with potential conflict? Would you like to be more effective at resolving the conflicts that must be dealt with both within and outside the business? First, we all need to recognize that conflict is an inevitable part of all work situations, one that must be dealt with, not ignored.

According to a study commissioned in 2016 by CPP Inc. — publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument — U.S. employees spend 2.1 hours per week involved with conflict, which amounts to approximately $359 billion in paid hours (based on an average hourly earning of $17.95), or the equivalent of 385 million working days.

Watch this previously recorded live, self-paced, one-hour course where you will learn about the 5 conflict management styles, consider your own tendencies around conflict, and discover the ideal approach to more effectively resolving conflict. Also, it’s important to note, the class has been approved for 1 SHRM recertification credit and 1 HRCI general recertification credit.