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The Conversation Challenge

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Dynamic Dialogues

  • Format: Self-paced
  • Course Duration: 1 hr 10 mins
  • SHRM Professional Development Credits: 1.0
  • HRCI General Recertification Credits: 1.25
  • Certificate of Completion (after passing quiz)

Effective communication is essential to the success of any organization. It is key to engagement and achieving goals. However, despite having conversations everyday, in-person and via various technological platforms, we struggle with this skill. HR Professionals are in a great position to master the communication competency and serve as a role model to employees, managers and leadership. In this course, Stacey Zackin discusses what we can do to foster open, honest and safe conversations. She explains the structure of the communication cycle and importance of establishing clear intentions.

During this course you will learn about what obstacles stand in our way of having a dynamic dialogue, techniques to overcome these barriers and strategies that will encourage an effective dialogue. As the HR professional, the work you do is dynamic! Take the lead in driving dynamic dialogue at your organization.

Course Objectives:

After taking this course you will better understand...

  • The impact of the emotional response of the human psyche
  • Structure and vulnerabilities of the communication cycle
  • Clear intention and mutual purpose
  • Skills and strategies to encourage and sustain dynamic dialogues
  • Personal caring and professional accountability

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: The Conversation Challenge
Module: Four Fields of Conversation
Duration: 2:22

Again, all of these concepts are well and good in theory, but it is up to you to put them into practice. And that requires practice. Your challenge is to select one idea and consciously implement it, reflect on its impact through inquiry, tweak it basedon what you are able to generate, and start the cycle again. Then, do the same process for other techniques, filling your toolbox with strategies to turn difficult conversations into dynamic dialogues. That being said, it all starts with having adynamic attitude and clear purpose that you can present in a way that is mutually beneficial to all parties…you, them, and the relationship or organization. Here are some questions you might want to ask yourself as you go through these processes.

  • What do I want for myself?
  • What do I want for others?
  • What do they want, need, and/or expect?
  • What don't I want? This could be stress, ongoing debate, criticism, drama, etc.
  • How do I recognize and self-manage when what I don't want shows up?
  • What is best for the relationships or organization?
  • How do I present my intention and purpose in a way that brings benefit to the other?
  • What approach or behavior will best get me the results I want?

Everything we have talked about so far, and will continue to do throughout the remainder of this course, is based on establishing a mutual purpose that starts with using that 10% of our conscious functioning to create a safe space for the 90% of unconscious material to be expressed. As the facilitator of dynamic dialogues, you need to be sensitive and strong, empathetic yet assertive enough so that emotional chaos does not dominate the dialogue and overshadow the legitimate conflict.

Take responsibility to know what you want, know what you don't want, be aware and responsive to the needs of the other parties involved, and demonstrate clarity and flexibility, confidence and humility, and personal caring and professional guidance.

In the next section we are going to quickly review some of the skills that will be helpful to include in our Dynamic Dialogue toolbox. Many of them are ones you already have on hand and this will be a good refresher to remind you to dust off the ones you haven't used in awhile. If you are curious to investigate these and other skills more deeply, please check out HR JetPack's Lesson on Coaching Skills.

Instructor: Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to shift beliefs and behaviors, generate optimism and outcomes, and help individuals and organizations leverage their resources and maximize their potential. A dynamic coach, workshop facilitator...

Stacey's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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