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The Conversation Challenge

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Lesson:

The Conversation Challenge

Course: Dynamic Dialogues
Module: Four Fields of Conversation
Lesson Type: Video
Lesson Duration: 2:22

Lesson Content

Again, all of these concepts are well and good in theory, but it is up to you to put them into practice. And that requires practice. Your challenge is to select one idea and consciously implement it, reflect on its impact through inquiry, tweak it basedon what you are able to generate, and start the cycle again. Then, do the same process for other techniques, filling your toolbox with strategies to turn difficult conversations into dynamic dialogues. That being said, it all starts with having adynamic attitude and clear purpose that you can present in a way that is mutually beneficial to all parties…you, them, and the relationship or organization. Here are some questions you might want to ask yourself as you go through these processes.

What do I want for myself?
What do I want for others?
What do they want, need, and/or expect?
What don't I want? This could be stress, ongoing debate, criticism, drama, etc.
How do I recognize and self-manage when what I don't want shows up?
What is best for the relationships or organization?
How do I present my intention and purpose in a way that brings benefit to the other?
What approach or behavior will best get me the results I want?

Everything we have talked about so far, and will continue to do throughout the remainder of this course, is based on establishing a mutual purpose that starts with using that 10% of our conscious functioning to create a safe space for the 90% of unconscious material to be expressed. As the facilitator of dynamic dialogues, you need to be sensitive and strong, empathetic yet assertive enough so that emotional chaos does not dominate the dialogue and overshadow the legitimate conflict.

Take responsibility to know what you want, know what you don't want, be aware and responsive to the needs of the other parties involved, and demonstrate clarity and flexibility, confidence and humility, and personal caring and professional guidance.

In the next section we are going to quickly review some of the skills that will be helpful to include in our Dynamic Dialogue toolbox. Many of them are ones you already have on hand and this will be a good refresher to remind you to dust off the ones you haven't used in awhile. If you are curious to investigate these and other skills more deeply, please check out HR JetPack's Lesson on Coaching Skills.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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