Effective communication is essential to the success of any organization. It is key to engagement and achieving goals. However, despite having conversations everyday, in-person and via various technological platforms, we struggle with this skill. HR Professionals are in a great position to master the communication competency and serve as a role model to employees, managers and leadership. In this course, Stacey Zackin discusses what we can do to foster open, honest and safe conversations. She explains the structure of the communication cycle and importance of establishing clear intentions.
During this course you will learn about what obstacles stand in our way of having a dynamic dialogue, techniques to overcome these barriers and strategies that will encourage an effective dialogue. As the HR professional, the work you do is dynamic! Take the lead in driving dynamic dialogue at your organization.
After taking this course you will better understand...
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Title: Goals of Dynamic Dialogues
Module: Goals & Outcomes
The goal of Dynamic Dialogues is to create engaging, meaningful, and productive communication. This communication should encourage, integrate, and leverage varying perspectives, opposing opinions, and varying levels of conflict that are inevitable in any relationship. Although Dynamic Dialogues are meant to go further and deeper than the standard advice for giving and receiving feedback, those tips still apply.
When giving feedback you always want to comment on positives before addressing negatives; you want to be specific, clear and concrete; provide feedback in a timely fashion.
When receiving feedback it helps to stay positive, be open to guidance, and be clear on expectations and agreements moving forward. By adding the elements of self-awareness on both parties in the communication cycle and creating a safe space for emotions to be expressed and managed, a difficult conversation can be elevated to a dynamic discussion and the relationship – in purpose and function, can be strengthened.
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If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to shift beliefs and behaviors, generate optimism and outcomes, and help individuals and organizations leverage their resources and maximize their potential. A dynamic coach, workshop facilitator...