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Constructive Problem Solving

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Lesson:

Constructive Problem Solving

Course: Dynamic Dialogues
Module: Interview
Lesson Type: Video
Lesson Duration: 0:54

Lesson Content

Christina: A dynamic dialogue may also include the Constructive Problem Solving technique that you discussed. Can you tell us a little bit more about that?

Stacey: Absolutely. Constructive Problem Solving is just what it sounds like, seeking out a solution in a productive and positive way without insulting or blaming the other. It involves the sincere desire to listen to each other and create a mutually beneficial structure for success. And this is at the heart of Dynamic Dialogues. It's taking a difficult or messy situation and cleaning it up to lead a positive, productive and mutually beneficial direction. When I was a supervisor, I had a poster in my office that looked like a highway construction zone sign and it read, “Constructive Problem Solving Zone – Fines Doubled for Blaming Behavior.” So it sounds cheesy but it did set a tone and an expectation.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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