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Conflict Management Styles

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Lesson:

Conflict Management Styles

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Course: Dynamic Dialogues
Module: Communication & Conflicts
Lesson Type: Video
Lesson Duration: 1:23

Lesson Content

When responding to conflict there are four general styles, two passive and two active.

In the passive category there is Denial, when you don’t even recognize that an issue exists and Avoidance, where you recognize that there is discomfort, misunderstanding, tension or conflict, but choose not to take action.

In the active category the options include Aggressive Confrontation, which is generally a “For me to win, someone must lose” approach that consists of blaming, criticizing and belittling.

Then there is the technique of Constructive Problem Solving, which is where Dynamic Dialogues belong. Now this breakdown is taught in any fundamental management class and yet, when enmeshed in a challenging situation, or even a situation that is relatively comfortable, we forget or are unable to step back, reflect, and consciously acknowledge what approach we want to take and what might trigger us to adopt a tactic that might sabotage our desired outcome.

That is why self-management is so important in conflict management, so that our interactions with others can be constructive, dynamic, and based on a mutual purpose with a win-win agenda.

In our next section we will explore how awareness of our own emotional intelligence will help to effectively engage others (both their emotional and intellectual sides), in dynamic dialogues and help establish positive relationships that allows for empathetic interactions, assertive feedback, and radical candor™.

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

Module 1 0/4

Setting The Foundation

Welcome and Course Overview

Dialogue Defined

Psychology, Biology & Emotions

Why Dynamic Dialogue?

Module 2 0/4

Communication & Conflicts

The Communication Cycle

Levels of Conflict

Conflict Sources

Conflict Management Styles

Module 3 0/4

Emotional Intelligence & Feedback

Emotional Intelligence

Being Assertive

Responding to Emotions & Aggression

The Concept of Radical Candor

Module 4 0/2

Four Fields of Conversation

Four Fields Defined

The Conversation Challenge

Module 5 0/3

Skills & Techniques

Important Skills

Storytelling

Helpful Techniques

Module 6 0/3

Goals & Outcomes

Goals of Dynamic Dialogues

Mutual Purpose

The Chaordic Path: Harmony vs. Chaos

Module 7 0/2

Conclusion

Obstacles to Dynamic Dialogues

Closing Remarks

Module 8 0/11

Interview

Why Dynamic Dialogue

Communication Cycle

Constructive Problem Solving

Emotional Intelligence

Self-Awareness and Self-Management

Storytelling

Shared Mission

Mitigation and Escalation

Feedback Sandwich

Honoring Emotions

Clear Intentions

Module 9 0/3

Role Play

Communicating a Message in a Way That Fullfills Intention

Emotions and Aggression

Quiz

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