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What is Performance Management?

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Performance Management: Development & Deployment

  • Format: Self-paced
  • Course Duration: 1 hr 18 mins
  • SHRM Professional Development Credits: 1.25
  • HRCI General Recertification Credits: 1.25
  • Certificate of Completion (after passing quiz)

Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: What is Performance Management?
Module: Setting The Foundation
Duration: 2:27

What is performance management? In some organizations you may hear others refer to it as a performance evaluation, performance appraisal or a performance review involving the assessment of an employee's ability to complete job responsibilities. Both managers and often employees can be terrified by a performance review - it's scary to many people.

But performance management is much more than this and it doesn't have to be a frightening topic. Let's take a look at a better definition.

Performance Management is the systematic process many organizations utilize to plan, set, review and evaluate progress in support of business results. There are a number of formal and informal performance management methods and techniques. Depending on the method, the process can involve identifying key job responsibilities, setting goals in support of a department or organization, reviewing and revising those goals as necessary and yes, evaluating how well an employee has done fulfilling job expectations or achieving that set of goals.

So why is this important? I'll give you three major reasons. Use them to remind your managers and employees. Believe me in your HR career it's inevitable that you will get resistance.

1. Performance Management methods and techniques are meant to align employees to the business mission, values and purpose. We want our people working on the right projects and completing the right tasks for successful results.

2. The activities help to develop employees which leads to greater job satisfaction and overall engagement of the workforce. We want to build everyone's commitment to the organization.

3. The process has shown to increase productivity. Data tells us when done right, performance management will improve employee output. Thus improving business results.

Three reasons if you are ever asked the question why alignment, development and increased productivity. I'll refer to these three reasons again later in the course.

Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP and SPHR, is a Business Owner and Learning and Development Specialist specifically focused on career growth of HR professionals. Christina taught the SHRM Certification Exam Prep Course at Central CT State University for several years. She also served as a...

Christina's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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