Welcome. My name is Christina Danforth. This course is designed for HR professionals by an HR professional. The overall goal is for you to understand the performance management process and how you can implement it in support of your organization. After completing the class, you will be able to:

• Define and explain the purpose of Performance Management, especially to managers
• Identify the characteristics and key components of an effective Performance Management process
• Explain the various methods used for performance evaluation
• Set goals using the SMART method
• Use techniques on how to give effective feedback and ways to help management do the same
• Help prepare your managers for a formal review
• Explain trends affecting the process
• Begin research on an appropriate Human Resource Information System
• So let’s get started!