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Types of Feedback: Development: Coaching & Mentoring; Recognition; Constructive

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Performance Management: Development & Deployment

  • Format: Self-paced
  • Course Duration: 1 hr 18 mins
  • SHRM Professional Development Credits: 1.25
  • HRCI General Recertification Credits: 1.25
  • Certificate of Completion (after passing quiz)

Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
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Title: Types of Feedback: Development: Coaching & Mentoring; Recognition; Constructive
Module: Effective Feedback
Duration: 6:46

Goal setting theory was developed in 1968 when Edwin A. Locke published his article Toward a Theory of Task Motivation and Incentives stating employees are motivated by clear goals and appropriate feedback.

Locke went on to say that working toward a goal provided a major source of motivation to actually reach it – which, in turn, improved performance. This has certainly been a significant influence on our primary method for developing goals today.

Let's start at the top! Typically the leadership team will convene to develop a business plan along with a definition for success. What are the financial results you wish to obtain? What type of customer base do you want to develop? Number of sales? Number of widgets you want to produce? Once these high level goals are put it into place, managers must understand them for building their department's goals. When a department or team's objectives are ready, employees may begin to form their goals based on job responsibilities. Before I go on, I strongly recommend this is a joint activity meaning the employee will work with his/her manager to develop the goals.

Probably the most popular method for how best to write goals is captured in 5 letters – S.M.A.R.T. This criteria used globally was first referenced in an issue of Management Review by George T. Doran. In November of 1981, he published a paper titled There's a SMART Way to Write Management's Goals and Objectives.

SMART is an easy-to-remember acronym for Specific, Measurable, Achievable, Relevant and Time-bound.

When setting objectives, relate them to the company's or department's overall strategies. If a manager is setting objectives for employee development, tie them to training needs for current job requirements, to development feedback, and to career goals.

Let's review an example.

A manager comes to you for help, they want their employee to redesign the product line. Sounds very broad doesn't it?

Let's be more specific. Ask redesign what product line? Is it a specific product within the line? Is it a particular part of the product?

Is it measurable? You've determined it's a component of 1 product.

Is this achievable? Seems much more reasonable to redesign a component.

Ask the manager if it's relevant to the employee's job. Should the employee be developing a redesign or options for it?

And finally, when does it need to be completed?

Our final goal, Identify 3 options for redesigning component T of X product from XYZ product line by (fill in with a date).

A note of caution, I highly recommend reviewing and revising goals on at least a monthly basis. We cannot set it and forget it! In fact, I'm a huge proponent of making goal setting a daily activity. You can continue to drill higher level goals down into weekly and then daily action items. I've been doing it for years. Encourage your employees to ask themselves, what can I do every day to achieve this particular goal? And revision is important to keep your empl

Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP and SPHR, is a Business Owner and Learning and Development Specialist specifically focused on career growth of HR professionals. Christina taught the SHRM Certification Exam Prep Course at Central CT State University for several years. She also served as a...

Christina's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

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