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Types of Feedback: Development: Coaching & Mentoring; Recognition; Constructive

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Types of Feedback: Development: Coaching & Mentoring; Recognition; Constructive

Lesson Content

Goal setting theory was developed in 1968 when Edwin A. Locke published his article Toward a Theory of Task Motivation and Incentives stating employees are motivated by clear goals and appropriate feedback.

Locke went on to say that working toward a goal provided a major source of motivation to actually reach it – which, in turn, improved performance. This has certainly been a significant influence on our primary method for developing goals today.

Let's start at the top! Typically the leadership team will convene to develop a business plan along with a definition for success. What are the financial results you wish to obtain? What type of customer base do you want to develop? Number of sales? Number of widgets you want to produce? Once these high level goals are put it into place, managers must understand them for building their department's goals. When a department or team's objectives are ready, employees may begin to form their goals based on job responsibilities. Before I go on, I strongly recommend this is a joint activity meaning the employee will work with his/her manager to develop the goals.

Probably the most popular method for how best to write goals is captured in 5 letters – S.M.A.R.T. This criteria used globally was first referenced in an issue of Management Review by George T. Doran. In November of 1981, he published a paper titled There's a SMART Way to Write Management's Goals and Objectives.

SMART is an easy-to-remember acronym for Specific, Measurable, Achievable, Relevant and Time-bound.

When setting objectives, relate them to the company's or department's overall strategies. If a manager is setting objectives for employee development, tie them to training needs for current job requirements, to development feedback, and to career goals.

Let's review an example.

A manager comes to you for help, they want their employee to redesign the product line. Sounds very broad doesn't it?

Let's be more specific. Ask redesign what product line? Is it a specific product within the line? Is it a particular part of the product?

Is it measurable? You've determined it's a component of 1 product.

Is this achievable? Seems much more reasonable to redesign a component.

Ask the manager if it's relevant to the employee's job. Should the employee be developing a redesign or options for it?

And finally, when does it need to be completed?

Our final goal, Identify 3 options for redesigning component T of X product from XYZ product line by (fill in with a date).

Christina Danforth


Christina Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002....

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