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Social Performance Management Systems

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Performance Management: Development & Deployment

  • Format: Self-paced
  • Course Duration: 1 hr 18 mins
  • SHRM Professional Development Credits: 1.25
  • HRCI General Recertification Credits: 1.25
  • Certificate of Completion (after passing quiz)

Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: Social Performance Management Systems
Module: Conclusion
Duration: 2:03

What does Social Media and Performance Management have to do with each other? Up until recently, social media didn't exist. This is a very interesting trend and I wanted to spend a little more time on it€social performance management systems. When we think of social media, we think of Facebook, Twitter and Instagram. Now there are performance management systems being developed based on this technology. It's not as weird as it seems.

I talked about the need for speed and better data accuracy in today's ever changing business environment. Social media has allowed us to instantly share our daily lives with everyone and anyone we want! The technology is fast!

It's also super easy to use with just a few clicks or a touch on a device.

It fosters ongoing communication. And anyone can use it. So how does it work? Social PM allows managers and employees to collaborate with each other in real time. Whether you need to set goals or are tracking progress, there is no guess work in what was completed or where the gaps are in a project. Feedback occurs instantaneously. Debbie Cohen, vice president of human resources for Mozilla, an Internet solutions company in Mountain View, Calif. told the Society of Human Resources Management it's like a performance dialogue. And since everyone can access the system they can ask for feedback at anytime. Note, criticism is only shared with the appropriate employee while recognition can be made public.

Now, this doesn't take the place of tools used to address employee performance issues. The need for improvement must be handled in more traditional ways.

Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP and SPHR, is a Business Owner and Learning and Development Specialist specifically focused on career growth of HR professionals. Christina taught the SHRM Certification Exam Prep Course at Central CT State University for several years. She also served as a...

Christina's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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