Performance Management: Development & Deployment
- Format: Self-paced
- Course Duration: 1 hr 18 mins
- SHRM Professional Development Credits: 1.25
- HRCI General Recertification Credits: 1.25
- Certificate of Completion (after passing quiz)
Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.
SHRM:
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
HRCI:
This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Title: Coaching employees on receiving feedback
Module: Effective Feedback
Duration: 0:44
As the HR professional, you'll need to coach employees on how to receive criticism.
Advise your employees to:
1. think of negative feedback as an opportunity. It may be very important to their development.
2. listen actively and ask questions. Often we shut down and become defensive when faced with criticism. Instead the employee needs to take the time to understand the feedback.
3. employees can use the criticism as a means to strengthen the relationship with a manager. It may be a fresh start!
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Lessons Not Completed:
- Welcome and Course Overview
- What is Performance Management?
- Where does Performance Management fit into the Employment Cycle?
- Formal types of Performance Management Systems
- HR's Role Overview
- Introduction
- Goals defined
- Development and revision of goals
- HR's Role
- Do's and Don'ts
- Introduction
- Effective Feedback Defined
- Types of Feedback: Development: Coaching & Mentoring; Recognition; Constructive
- How to give effective feedback
- Coaching employees on receiving feedback
- HR's Role
- Do's and Don'ts
- Introduction
- Annual Performance Review vs. Performance Management
- What could go wrong?
- Link to the Rewards Phase
- HR's Role
- Do's and Don'ts
- Introduction
- Major HRIS providers with Performance Management Offering
- Important features
- HR's Role
- Trends
- Social Performance Management Systems
- Course wrap up
Instructor: Christina A. Danforth
Christina A. Danforth, SHRM-SCP and SPHR, is a Business Owner and Learning and Development Specialist specifically focused on career growth of HR professionals. Christina taught the SHRM Certification Exam Prep Course at Central CT State University for several years. She also served as a...