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Performance Management: Development & Deployment

  • Format: Self-paced
  • Course Duration: 1 hr 18 mins
  • SHRM Professional Development Credits: 1.25
  • HRCI General Recertification Credits: 1.25
  • Certificate of Completion (after passing quiz)

Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: Course wrap up
Module: Conclusion
Duration: 3:57

It's time for our course wrap up! During our introduction lecture, I reviewed the definition for Performance Management and three major reasons why it's important do you remember? (1, 2, 3) If you are ever asked alignment, development and increased productivity.

I also highlighted the employment cycle, specifically phases 2, 3 and 4! Develop, Perform and Reward. I identified two key components - the topics for subsequent sections Goal Management and Effective Feedback along the three essential elements for success #1. Clarify job expectations and goals; #2. Feedback and #3 a means to document the information.

I also listed a number of formal types of Performance Management Systems including - Management by Objectives, Competency-based, 360 degree feedback, ratings scale, behaviorally anchored rating scales, forced distribution and ranking. And remember your system could be a mix and match of those.

In the next section, I discussed setting performance criteria or the management of goals. First, we defined what is really meant by "goals" and why goal setting is important. Goals help to align employees to the overall business strategy, assist with development and have shown to increase productivity. Then I focused on how to define goals by reviewing the SMART criteria Specific, Measurable, Achievable, Relevant and Timely. Of course, what's key is the revision of such goals.

After I focused on feedback! I defined effective feedback along with a number of different types such as Developmental, Coaching and Mentoring, Recognition and Constructive Criticism. I outlined a great process for giving effective feedback including Observation, Proof, Consequences, Action and Next Steps. I also highlighted several tips on how to coach your employees through receiving feedback.

We also looked at formal "annual performance reviews". I made the distinction between the actual review and the performance management process. I maintain that they are not one in the same! I walked through a handful of issues with performance reviews and identified the link to the rewards phase.

And in the next section, I gave an overview of major HRIS providers and important features to look for in a system.

Now, let's summarize what you need to do as an HR professional.

Number 1, be a coach! I mentioned this several times during the course. You will need to help managers and employees.

Number 2, provide tools and resources that are appropriate for your organization which includes an HRIS.

Number 3, lead by example. You should use the same tools and implement the same practices as your managers.

Number 4, meet with your management team regularly about the performance management process and offer training. You should be overseeing and guiding this process.

Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP and SPHR, is a Business Owner and Learning and Development Specialist specifically focused on career growth of HR professionals. Christina taught the SHRM Certification Exam Prep Course at Central CT State University for several years. She also served as a...

Christina's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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