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HR's Role

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Performance Management: Development & Deployment

  • Format: Self-paced
  • Course Duration: 1 hr 18 mins
  • SHRM Professional Development Credits: 1.25
  • HRCI General Recertification Credits: 1.25
  • Certificate of Completion (after passing quiz)

Learn how to develop and deploy performance management methods for supporting a strong management team, one that openly communicates with its employees and works to maintain a collaborative environment. Performance management is an on-going, significant aspect of the employment cycle. It's essential for human resources to integrate the right feedback guidelines and principles into their organization's culture. This course is designed for HR professionals by an HR professional. It includes a complete overview of the Performance Management process and its overlap with the employment cycle. It also provides a review on setting performance criteria, developing goals and giving effective feedback. Finally, there's a lesson on annual performance reviews and trends. My mission is to help HR professionals succeed and this course will help you understand the performance management process and how you can implement it in support of your organization.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: HR's Role
Module: Formal Performance Review
Duration: 2:26

It's time for another review of your role as the HR professional. What can you do to support your management team and employees during the performance review process?

First, the system. You should identify the best way for your workforce to assess inpidual performance. Decide what makes the most sense for your organization. This could include determining if there is a numerical rating scale or how many objectives should be set by the employee.

Next, research. In terms of a pay increase and its link to performance, research what's most appropriate for your organization in its industry and meet with management. Remember to wear your hat as an advisor and consider the overall business strategy.

Third, training! Use the time during a pre-arranged staff meeting to go over the feedback process and what to do for completing an appraisal.

Finally, provide tools and directions to your managers and employees like a timeline or set of instructions.

Here’s an example of a 3 month timeline based on the utilization of an electronic system in which you, as the HR professional, would have full access:

Set an annual performance review season. Many organizations start this at the end of the year. It may vary depending on the industry.

In the beginning, month #1, send a reminder to your workforce about the importance of the overall process. Set a deadline for employees to complete their self-assessment. Begin communication with supervisors.

Following the employee self-assessment completions, begin following up with supervisors in month #2. Their assessments should be completed no later than the beginning of month #3.

During this time, HR can check on what information is being entered into the system. You can conduct an audit, if you will. This is a method to hold your supervisors accountable.

Once you reach, month #3, depending on the type of system used to document the information, a report can be run to show completion rates.

Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP and SPHR, is a Business Owner and Learning and Development Specialist specifically focused on career growth of HR professionals. Christina taught the SHRM Certification Exam Prep Course at Central CT State University for several years. She also served as a...

Christina's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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