RFP Process for HR
It’s Friday morning, the end of the work week. Imagine yourself sitting at your computer analyzing employee data. The software keeps crashing and it just doesn’t have the capability you need any longer. You have a big problem. What’s the solution? An RFP (Request for Proposal).
HR departments conduct RFPs regularly across a broad spectrum of HR functions such as benefits, compensation and recruitment with vendors who supply goods and services to support everyday business needs. This course will guide you through the often overwhelming yet rewarding process of implementing an RFP. It’ll show you how to conduct one from start to finish.
As an HR practitioner, you will eventually be involved or possibly manage an RFP process. The overall learning objective is to not only help you understand the process but also enable you to successfully lead it!
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Title: Establish Quality & Criticality Factors
Module: Evaluating Proposals
You have now taken all the steps to plan and coordinate your RFP. You are ready to put your plan into action, evaluate your options, and make a selection.
The establishment of quality and critical factors to measure during the RFP evaluation stage is vital to your success. As I have mentioned in previous lessons, consistency in creating a level playing field for all RFP participants is very important. All participants should be provided with the same information and follow ups as it relates directly to the specifications of the RFP. A single point of contact and tracking mechanisms should also be established.
But if you have done everything to set the stage and frame your processes, what are the critical factors that need to be established and measured in your RFP process? You have already selected your team to conduct and manage the RFP. You have also established a RACI for all assigned responsibilities. Now you must focus on what is most important for a vendor to provide to you.
Oftentimes you will start with a basic checklist of must-haves for your proposal evaluations. We must revisit the needs analysis and evaluate those needs during the evaluation process. Factors to measure may include but are not limited to, cost, quality, service, and scalability.
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Mark S. Fogel, SHRM-SCP, SPHR, GPHR, is an educator working as a Senior Adjunct Professor of distinction at Adelphi University’s Business School. Mark leads HR classes for MBA and Undergrad students in Staffing, Selection, Compensation and Global disciplines. He has also presented over two dozen times at SHRM national, regional, and local conferences on a...