Home / HR Courses / RFP Process for HR / Conducting a Needs Analysis / Key Measurements & Metrics

Key Measurements & Metrics

This video is premium content

Lesson:

Key Measurements & Metrics

Previous Lesson Next Lesson

Course: RFP Process for HR
Module: Conducting a Needs Analysis
Lesson Type: Video
Lesson Duration: 2:19

Lesson Content

Each RFP will have different criteria to evaluate proposals.

The one measurement all RFPs will have is cost. Some organizations will base their purchase strictly on the lowest cost provider, however, it is important to understand all the variables that can impact your satisfaction with choosing a vendor.

Some items that need to be considered and measured include:

Number 1, technical support. Many RFPs will include purchases of software, or software interfacing products or programs. When there’s a problem with the new system, who do you call and for how long does your organization have access?

Number 2, ease of use. How quickly and easily will you and your team members be able to utilize the system? In other words, what’s the learning curve for the end user?

Number 3, functionality. What features will be available and by when? It may be different from the existing product or program currently in use.

Number 4, customer service. This is a little different from technical support. Once the new system is in place and all the “bugs” worked out, who will be available and with what capabilities to help the new users going forward?

Using some type of scale to score each vendor on each item may be advisable. We will talk about that a bit later in this course. Quantify your measurements with an easy to use scale or rating.

I know how important cost is for all of us whether for-profit or not-for-profit. However, the lowest quoted proposal may lack one or even all of the necessary required levels of support in these areas.

Instructor:

Mark Fogel

Mark S. Fogel, SHRM-SCP, SPHR, GPHR, is an educator working as a Senior Adjunct Professor of distinction at Adelphi University’s Business School. Mark leads HR classes for MBA and Undergrad...

Mark's Full Bio

Module 1 0/4

Understanding an RFP

Introduction

What is an RFP & Common RFPs for HR

Who is Involved in the RFP Process

Preparing for an RFP

Module 2 0/3

Identify the Purpose for Conducting the Specific RFP

Understanding Contract Lengths & Renewal Terms

Setting the Scope & Requirments

Achieving Consensus on the RFP Parameters

Module 3 0/2

Roles & Responsibilities

RACI

Module 4 0/4

Conducting a Needs Analysis

What is Important & What's Not Important?

Marketplace Trends & Considerations

Impact on the Organization

Key Measurements & Metrics

Module 5 0/3

Establish an RFP schedule

Begin at the End

Participant & Business Scheduling Considerations

Service Provider Transition Timing

Module 6 0/4

Assemble & Assess Vendors

Purchasing Department Requirements

Who & How many Vendors to Invite

Providing Information to the Vendors

Reference Checks

Module 7 0/5

Evaluating Proposals

Establish Quality & Criticality Factors

Develop a Rubric to Capture Key Capabilities

Select an Evaluation Team

Make a Selection

Complete the Process

Module 8 0/4

Post RFP Actions

Notify Winner & all Participants

Transitioning, Contracts & Miscellaneous

Conclusion

Quiz

HR Courses

Human Resources Training Programs

SHRM Essentials of Human Resources

SHRM-CP & SHRM-SCP Certification Exam Preparation

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

Effective Disciplinary Action Policies and Procedures