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Key Measurements & Metrics

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RFP Process for HR

  • Format: Self-paced
  • Course Duration: 1 hr 19 mins
  • SHRM Professional Development Credits: 1.25
  • HRCI General Recertification Credits: 1.25
  • Certificate of Completion (after passing quiz)

It’s Friday morning, the end of the work week. Imagine yourself sitting at your computer analyzing employee data. The software keeps crashing and it just doesn’t have the capability you need any longer. You have a big problem. What’s the solution? An RFP (Request for Proposal).

HR departments conduct RFPs regularly across a broad spectrum of HR functions such as benefits, compensation and recruitment with vendors who supply goods and services to support everyday business needs. This course will guide you through the often overwhelming yet rewarding process of implementing an RFP. It’ll show you how to conduct one from start to finish.

As an HR practitioner, you will eventually be involved or possibly manage an RFP process. The overall learning objective is to not only help you understand the process but also enable you to successfully lead it!

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: Key Measurements & Metrics
Module: Conducting a Needs Analysis
Duration: 2:19

Each RFP will have different criteria to evaluate proposals.

The one measurement all RFPs will have is cost. Some organizations will base their purchase strictly on the lowest cost provider, however, it is important to understand all the variables that can impact your satisfaction with choosing a vendor.

Some items that need to be considered and measured include:

Number 1, technical support. Many RFPs will include purchases of software, or software interfacing products or programs. When there’s a problem with the new system, who do you call and for how long does your organization have access?

Number 2, ease of use. How quickly and easily will you and your team members be able to utilize the system? In other words, what’s the learning curve for the end user?

Number 3, functionality. What features will be available and by when? It may be different from the existing product or program currently in use.

Number 4, customer service. This is a little different from technical support. Once the new system is in place and all the “bugs” worked out, who will be available and with what capabilities to help the new users going forward?

Using some type of scale to score each vendor on each item may be advisable. We will talk about that a bit later in this course. Quantify your measurements with an easy to use scale or rating.

I know how important cost is for all of us whether for-profit or not-for-profit. However, the lowest quoted proposal may lack one or even all of the necessary required levels of support in these areas.

Instructor: Mark Fogel

Mark S. Fogel, SHRM-SCP, SPHR, GPHR, is an educator working as a Senior Adjunct Professor of distinction at Adelphi University’s Business School. Mark leads HR classes for MBA and Undergrad students in Staffing, Selection, Compensation and Global disciplines. He has also presented over two dozen times at SHRM national, regional, and local conferences on a...

Mark's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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