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Definition of Organizational Citizenship

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Lesson:

Definition of Organizational Citizenship

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Course: Organizational Ethics for HR Managers
Module: Value of Organizational Citizenship
Lesson Type: Video
Lesson Duration: 3:11

Lesson Content

Organizational Citizenship is work tasks or behaviors that support the social or psychological environment. The definitive factors of organizational responsibility are social responsibility and community involvement.

Social responsibility is the principle that both individuals and organizations should contribute to the welfare of society and not be solely focused on maximizing profits.

Community Involvement is the participation that both individuals and organizations use to establish and maintain a mutually beneficial relationship with the communities in which they operate.

Organizational Citizenship behaviors were once thought of as an individual’s personal choice of voluntary support. Today Organizational Citizenship is often mandated by organizations because of its important impact on the effectiveness and efficiency of work teams and overall organizational success.

The two most important factors of organizational citizenship are social responsibility and community involvement.

So, how does social responsibility positively affect an organization when the focus is mainly on productivity and the bottom line?

Both employees and consumers want social responsibility. There is a growing demand for more social responsibility in the workplace. Worker’s reward socially responsible organizations with increased engagement, which leads to increased productivity and revenue.

In today’s competitive marketplace every business must make a consistent effort to get new customers and new employees. Advertising is one of the most common and effective ways to generate new business and build an employment brand, however advertising can be extremely costly.

The use of the internet is another popular method, however this can require a lot of time and maintenance. Involvement in the community is a great way to get your business’ name known throughout the area and studies have shown employee engagement increases with the availability of employee volunteer opportunities. For example, involvement in local activities can result in positive word of mouth advertising.

Let’s review the definitive factors of organizational citizenship:

First, once thought of as voluntary, today organizational citizenship is often mandated by organizations because of its important impact on organizational success.

Secondly, there is a growing demand for social responsibility from both employees and consumers.

Third, workers reward socially responsible organizations with increased engagement which leads to increased productivity and revenue.

And finally, participation from both individuals and organizations to establish and maintain relationships in the communities they operate is called community involvement.

Instructor:

Dawn Tedesco

Dawn Tedesco has over twenty years’ experience in operations and human resources management in the hospitality industry. Dawn has designed, developed, and facilitated training for several large organizations and specializes...

Dawn's Full Bio

Module 1 0/3

Making Good Ethical Decisions

Introduction and Course Welcome

What is "Ethics"?

Key Organizational Values

Module 2 0/3

Value of Trust

Definition of Trust

Incorporating Trust

Examples of Trust

Module 3 0/3

Value of Empathy

Definition of Empathy

Incorporating Empathy

Examples of Empathy

Module 4 0/3

Value of Fairness

Definition of Fairness

Incorporating Fairness

Examples of Fairness

Module 5 0/3

Value of Truthfulness

Definition of Truthfulness

Incorporating Truthfulness

Examples of Truthfulness

Module 6 0/3

Value of Responsibility

Definition of Responsibility

Incorporating Responsibility

Examples of Responsibility

Module 7 0/3

Value of Organizational Citizenship

Definition of Organizational Citizenship

Incorporating Organizational Citizenship

Examples of Organizational Citizenship

Module 8 0/4

Organizational Culture

Intro to Organizational Culture and Expectations

Key Elements of Organizational Culture

Organizational Culture Examples

Mission Statement

Module 9 0/3

Organizational Ethical Opportunities

Ambiguity in Decision Making

Code of Conduct

Reporting an Ethics Violation

Module 10 0/2

Conclusion

Closing Remarks

Quiz

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