Set HR Goals & Select a Metric

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Welcome & Course Objectives Myth: Metrics & Analytics are the Same Myth: Metrics will Remain the Same Myth: There's a Universal Set of HR Metrics Myth: The More Metrics, the Better Metrics & Analytics KPIs A Word of Caution Balanced Scorecard A Note on Dashboards Summary

0/7 Module 2
The Process

Introduction Know the Business Understand Goals & KPIs Set HR Goals & Select a Metric Pass the Relevancy Test Communicate Summary - Dos & Don’ts

0/5 Module 3
Business Example

Business Case Example - Step #1 Business Case Example - Step #2 (Goals) Business Case Example - Step #2 (KPIs) Business Case Example - Step #3 Business Case Example - Steps #4 & #5

0/4 Module 4
Conclusion

HR's Opportunity Populating an HR Scorecard Template A Note on Collaboration Course Wrap-up

Course Details
Lesson Details
Your Progress

HR Metrics That Matter

Format: Self-paced
Course Duration: 1 hr 16 mins
SHRM Professional Development Credits: 1.25
HRCI Business Recertification Credits: 1.25
Certificate of Completion (after passing quiz)

Today, we are addicted to numbers! Our focus on metrics has grown tremendously in the last decade. Targets, Scorecards, Dashboards, KPIs. We all know the buzzwords. In fact, many of us spend hours calculating and presenting what we think are key HR performance indicators. But have you asked yourself the most important question of all?

“If I stop tracking my current metrics, will anyone notice?”

It’s possible you and your team are not only wasting time, but also hurting your credibility by sharing useless information!

The work you do matters. Your Human Resources department must be able to develop and use metrics directly linked to an organization’s goals like every function of the business. If you’re tired of measuring outcomes that no one cares about, learn how to identify KPIs (key performance indicators) that impact your organization’s balanced scorecard and keep your HR team on target.

Modules:

Setting The Foundation
The Process
Business Example
Conclusion

SHRM:
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

HRCI:
This activity, has been approved for 1.25 HR (Business) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: Set HR Goals & Select a Metric
Module: The Process
Duration: 3:44

Now that you have an understanding of both the organization and its goals, move forward with step number 3, set the HR goals and select a metric. Remember in the 2nd step, you recorded the impact your programs and processes have on the workforce to meet an organizational goal.

Fill in the following statement. “The HR team is going to do (blank) in relation to this organizational goal.” It could be anything from “identify and rollout a new human resources information system” to “conduct a skills assessment” to “revise the on-boarding procedures”.

I’ll provide more concrete examples in another lesson. For now, think broadly. Once you’ve defined the “what” is going to be done, the next question is “How are we going to measure it?”

Finish one of the following statements. “We are going to measure this action by collecting data on, or calculating a percentage related to, or tracking the average number for…”.

Notice how you are turning your attention from the action itself that you and your HR team is taking and turning it towards a metric, a measurement that’ll show how well you are achieving this goal. There are so many meaningful metric examples out there which may or may not be the right fit for your department. This may be the time to conduct some benchmarking.

Benchmarking is a very common practice which involves comparing your organization or department’s process and performance with an industry best practice or a standard. It could get a little tricky if you contact your competition directly but there is quite a bit of information online.

I also encourage you to join a local HR group or SHRM chapter to meet other HR colleagues who have developed key performance indicators.

Now a final thought on benchmarking. It is great but within reason. Just because XYZ company is measuring Time to
Fill an open position, doesn’t mean your HR department should measure the Time it takes to Fill an open position. In fact, quite a few experts will caution you against using “Time to Fill” because it may hurt the quality of your recruiting search. Remember the following additional key points before selecting your KPIs.

Number 1, embrace the art of environmental scanning. Environmental scanning forces you to ask, “what’s happening within the organization that may help or hinder these KPIs?” For example, how could the demographics of your workforce impact the metric? This forces you and your team to think about the future and document the possible affects.

Number 2, keep it simple. Identify 3 to 5 metrics. I’ll talk more about this in a bit.

And number 3, beware the difference between lagging and leading indicators. Both are necessary to demonstrate how well your HR team is working towards whatever goals it has set to connect with those of the organization.

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Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP and SPHR, is a Business Owner and Learning and Development Specialist specifically focused on career growth of HR professionals. Christina taught the SHRM Certification Exam Prep Course at Central CT State University for several years. She also served as a...

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