Lesson:
Business Case Example - Step #2 (KPIs)
- Course: HR Metrics That Matter
- Module: Business Example
- Lesson Type: Video
- Lesson Duration: 1:28
Lesson Content
A new product design, development and launch will mean a new set of key performance indicators (or KPIs). What will be those success metrics attached to the organization’s goals?
Let’s look at a Balanced Scorecard.
The first quadrant is finance. The finance team has decided to focus on tracking increased revenue from new product sales.
The second quadrant is customer. The leadership team wants to dominate the widget market with this new product line. Tracking increased market share will illustrate whether or not the company is meeting this goal.
The third quadrant is business processes. Widgets R Us is still focused on providing a high-quality product but must be careful in terms of costs and timing. Thus, the KPI for business processes is to improve operational efficiencies in production.
The last quadrant is learning and growth which probably speaks to all of us in HR. The business wants to measure improvements it makes in the use of technology and workforce skill set.
Remember, your organization’s scorecard may be much more detailed and intricate. I’ve kept this organization’s scorecard simple. It’s a great way to start learning how best to build the right metrics.

Instructor:
Christina Danforth
Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002....
Christina's Full BioModule 1 0/11
Setting The Foundation
Module 2 0/7
The Process
Module 3 0/5
Business Example
Module 4 0/5
Conclusion
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HRCI: 1.0 General

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HRCI: 1.0 General

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HRCI: 1.0 General

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HRCI: 1.0 General

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HRCI: 1.0 Business

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HRCI: 1.0 Business

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HRCI: 1.0 General

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HRCI: 1.0 General

Stacey Zackin
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HRCI: 1.0 Business

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Stacey Zackin
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SHRM: 1.0 PDC
HRCI: 1.0 Business

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HRCI: 1.0 General

Stacey Zackin
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Christine Gatti
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Christine Gatti
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