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Diversity and Inclusion

  • Format: Self-paced
  • Course Duration: 1 hr 25 mins
  • SHRM Professional Development Credits: 1.25
  • HRCI General Recertification Credits: 1.50
  • Certificate of Completion (after passing quiz)

In today’s workplace making diversity and inclusion a priority is more important than ever. This course is designed for you, the HR professional who wants to better understand why and what role it plays in your organization’s success. Implementing diversity and inclusion initiatives can be very impactful not only for the individual employee but for the entire organization. It is a necessary part of your culture for many reasons from the retention of top talent to avoiding legal problems to being an employer of choice. Learn about the evolution of these concepts, where D&I fits into the employment cycle along with the challenges to being successful. In addition, there are lessons explaining unconscious bias, best practices, and how to develop an inclusive work environment. My mission is to help HR professionals succeed and this course will enable you and your team to recognize how diversity combined with inclusion will support the success of your organization.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.50 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: D&I initiative defined
Module: Diversity and Inclusion Overview
Duration: 3:37

What is a diversity and inclusion initiative? Overall, it’s a program or set of action plans meant to help an organization meet its D&I goals.

Much like other business operations, a diversity and inclusion initiative will have a series of steps and activities mapped out to attain an objective. A very high level goal is to attract and retain a diverse workforce. Let’s make this a little more “SMART” and by that I mean, Specific, Measurable, Achievable, Relevant and Timely. Your organization will probably want specific goals for recruitment and retention. Here’s a recruiting example, “Attend 5 diversity conferences in the coming year to increase candidate applications by 10% in “hard-to-fill” positions”. Wait. Before I move on, a word of caution. In the US, setting what could be considered a quota such as “hire 3 females and 3 Hispanic males by the end of year” is illegal except under very specific circumstances deemed appropriate by law. Be very careful with metrics. Check with your legal department if you have questions.

Here’s another example of a SMART goal. This one is associated to retention, “Develop a high potential mentor program with a target of establishing 10 relationships between appropriate senior leaders and entry level staff to decrease regretted loss turnover costs by end of Q3”. Both of these objectives are far more specific then the broader objective of attracting and retaining a diverse workforce.

Now the most important part of your diversity and inclusion initiative is to achieve business success. Each of your initiatives should be linked to the business. In our recruiting example, the cost of leaving a position open can be big. If you calculate the revenue generated per employee at your organization, you can estimate how much is being lost every day that position remains open. And this doesn’t even include the costs of recruiting.

For retention, it’s a similar scenario. You can show a return by analyzing the decreased regretted loss of turnover for mentored employees in comparison to those who were not mentored. Compare the number of permanent high potential leavers to your average actual number of permanent high potential employees during a given time period. This will help you track and substantiate the existence of the program.

So in order to be a D&I initiative, it should have a few common characteristics.

It must be supported by your senior leaders. An idea or plan without support will not receive the attention and effort it deserves.

The initiative must also be measurable. You’ll need to create and maintain a means for tracking goal progress. To quote an old cliché, "what gets measured, gets done".

And finally, your program needs to connect to the business. Whether it’s specific to an increase in performance or a reduction in costs, the diversity and inclusion action plan has to be linked to your organization’s business strategy.

Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002. After obtaining her Master’s in Business Administration degree, Christina joined United Technologies Corporation. She moved across the United States...

Christina's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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