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Identifying Competencies

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Lesson:

Identifying Competencies

Course: Behavioral and Situational Interviewing
Module: Setting the Foundation
Lesson Type: Video
Lesson Duration: 2:06

Lesson Content

There are several strategies to identify competencies. The first strategy for identifying key competencies for roles in your organization is to look at top performers. They are the people who have set the benchmark and often consistently exceeded what’s needed for success in that particular role. Analyzing what they specifically do gives you the competencies you need to inquire about, measure, and evaluate when interviewing.

The second strategy for identifying key competencies is to take a look at what changes the organization is experiencing, and what the evolving organizational needs and strategy that impact each specific role for which you are interviewing. In other words, you not only want to determine key competencies for what’s needed today, but also for your emerging needs.

Changes in your industry, the marketplace, occupational licensing, and/or government regulations impacting compliance standards are the third and final way to determine key competencies. For example, in the state of Massachusetts there was new licensing effective June 2015 for Community Health Workers, which included twelve competencies. As a trainer for a nonprofit organization that provides professional development and training for Community Health Workers, I (and all trainers) had to update curriculum and demonstrate direct connection to a minimum of four competencies for each topic. Organizations that hire Community Health Workers now use these licensing guidelines to determine the skill level of each applicant for these jobs/roles.

Instructor:

Stephanie Legatos

Stephanie Legatos holds an interdisciplinary masters degree in Human Resources and Counseling Psychology. She facilitates workshops on Resilience and Stress Management, Managing Personal Change, Customer Service, Conflict Management, and Train-the-Trainer....

Stephanie's Full Bio

Instructor:

Christina Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002....

Christina's Full Bio

Module 1 0/5

Setting the Foundation

Course Introduction

Impact of Poor Interviewing

The Importance of a Job Description

Identifying Competencies

Classic Interview Questions

Module 2 0/6

Behavioral Interviews

Behavioral Interviews Defined

Value of Behavioral Interviewing

Three Goals of Interviewing

Competencies

Definitions & Observable Behaviors

The Par Model

Module 3 0/4

Situational Interviews

Situational Interviews Defined

What's the Value?

Sample Questions

Responses - What are You Looking For?

Module 4 0/2

Evaluation

Evaluation Scales & Descriptors

Interview Rating Sheet Example

Module 5 0/4

Best Interview Practices

Interviewing: A Mix of Art and Science

Pre-Interview Prepartion

During the Interview

After the Interview

Module 6 0/3

Conclusion

Course Summary

Resources

Quiz

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