HR Jetpack

Course Summary

This video is premium content

Register or sign in to gain access.

Lesson:

Course Summary

Lesson Content

At this point, you might be thinking, “This is a lot of work!” But again consider how often you have turnover, how often you hire people who don’t work out, and how often and for how long some positions in your organization go unfilled?

In this course, we discussed the importance of starting the process by developing a thorough job description. Questions like, “what are our business needs and challenges?” and “what outputs or deliverables need to be produced by the person in this position?” are key to creating a complete description. You also need to focus on the critical competencies by asking questions like, “which competencies is the company and department lacking?” and “which competencies are critical and at what level?”.

Once you have the job description, start building the interview structure with a few classic questions and then focus on the value of using both behavioral and situational questions.

Behavioral interviewing is one of the most tried-and-true approaches to finding the best-fit candidates for your organization. To use this interviewing approach most effectively, remember, 1. determine the competencies; 2. define what they are and what they look like behaviorally; 3. connect them to results; and 4. design questions that reveal a candidate’s degree of competency.

For situational interviews, you take similar steps but you’re focusing on what the candidate would do, when they are given a certain situation. Questions pertain to the future, not the past. The interviewer presents the candidate with a problem and they must respond with how they’d address it. As the HR professional and/or hiring manager, you’re looking to understand their approach to the situation and what actions they take to resolve the problem.

We also discussed how best to evaluate a candidate using scales and descriptors. Having an interview rating sheet as a part of your interview packet or paperwork is incredibly helpful for many reasons.

In the last section, we focused best interview practices. Here’s a quick summary of critical Dos and Don’ts.

Take the time to create an interview packet for yourself and the interview team. This provides the structure and format necessary to identify the most qualified person. Don’t go free style.

Train everyone, including those who you think may be more seasoned hiring managers. There’s nothing wrong with a refresher session. Don’t let them go into these meetings cold. Give them some time to understand and practice.

Get organized. Become familiar with the candidate’s background, set up a schedule with the team and create a welcoming environment.

During the interview, actively listen and pay attention to the candidate. Don’t let your mind wander.

And, after the interview, follow-up with the candidates! I can’t accentuate this point enough. The whole process is stressful enough. Don’t leave someone guessing as to whether or not they got the job.

Overall, taking the time to plan and prepare will put you and the team in the best position to fill your open position.

Stephanie Legatos

Instructor:

Stephanie Legatos

Stephanie Legatos holds an interdisciplinary masters degree in Human Resources and Counseling Psychology. She facilitates workshops on Resilience and Stress Management, Managing Personal Change, Customer Service, Conflict Management, and Train-the-Trainer....

Stephanie's Full Bio
Christina Danforth

Instructor:

Christina Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002....

Christina's Full Bio

HR Courses

Human Resources Training Programs

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

Effective Disciplinary Action Policies and Procedures

Duration: 1 hr 1 min
SHRM: 1.0 PDC
HRCI: 1.0 General

Liz LaForte

Liz LaForte

RFP Process for HR

Duration: 1 hr 19 mins
SHRM: 1.25 PDC
HRCI: 1.25 General

Mark Fogel

Mark Fogel

Organizational Ethics for HR Managers

Duration: 1 hr 30 mins
SHRM: 1.5 PDC
HRCI: 1.5 General

Dawn Tedesco

Dawn Tedesco

HR as a Business Partner

Duration: 1 hr 5 min
SHRM: 1.0 PDC
HRCI: 1.0 Business

Scott Pitts

Scott Pitts

Blockchain for HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Michael Wilson

HR Strategic Planning

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Hayley Buonopane

Employee Engagement & Retention

Duration: 1 hr 4 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

HR Metrics That Matter

Duration: 1 hr 16 mins
SHRM: 1.25 PDC
HRCI: 1.25 Business

Christina Danforth

Christina Danforth

Finance for Absolute Beginners

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Anna Samorukova

Anna Samorukova

Change Management 101

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Hayley Buonopane

Labor Relations

Duration: 1 hr 42 mins
SHRM: 1.50 PDC
HRCI: 1.75 General

Matthew Kerzner

Matthew Kerzner

Diversity and Inclusion

Duration: 1 hr 25 mins
SHRM: 1.25 PDC
HRCI: 1.50 General

Christina Danforth

Christina Danforth

HR Analytics

Duration: 1 hr 31 mins
SHRM: 1.50 PDC
HRCI: 1.50 Business

Christina Danforth

Christina Danforth

Performance Management: Development & Deployment

Duration: 1 hr 18 mins
SHRM: 1.25 PDC
HRCI: 1.25 General

Christina Danforth

Christina Danforth

The Role Assessments Play in Talent Management

Duration: 2 hr 5 mins
SHRM: 2.0 PDC
HRCI: 2.0 General

Craig Haas

Craig Haas

AI for HR

Duration: 1 hr 3 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Michael Wilson

Compensation 101

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Pamela Sande

Pamela Sande

Effective Leadership Communications for HR Professionals

Duration: 2 hr 30 mins
SHRM: 2.5 PDC
HRCI: 2.5 General

Christina Danforth

Christina Danforth

Recruiting Strategies to Hire the Best Candidate

Duration: 1 hr 6 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Lois Krause

Lois Krause

Cybersecurity 101 for HR Pros

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Michael Wilson

EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Craig Haas

Craig Haas

Thinking Lean

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 Business

Christina Danforth

Christina Danforth

Coaching for HR Professionals

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

The Employment Cycle

Duration: 1 hr 45 mins
SHRM: 1.75 PDC
HRCI: 1.75 General

Christina Danforth

Christina Danforth

Behavioral and Situational Interviewing

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Stephanie Legatos

Stephanie Legatos

Dynamic Dialogues

Duration: 1 hr 10 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Stacey Zackin

Stacey Zackin

Employment Law 101

Duration: 3 hr 11 mins
SHRM: 3.0 PDC
HRCI: 3.25 General

Mark Addington

Mark Addington

Thrown to the Wolves: Preparing Your New Leaders to Lead the Pack

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Karen Hinds

Karen Hinds

Introduction to Organizational Development

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Practical Meeting Preparation: Getting Ready for a Productive Meeting

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Succession Planning: Build Your Bench

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Practices for Hiring Successfully

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Team Development: Building Collaboration & Effectiveness

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Leading and Managing the Need for Both

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Coaching: Guiding the Management Team

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Being A Change Agent

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Leading a Multigenerational Team

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Karen Hinds

Karen Hinds

Multi-Generational Workforce: Problem or Competitive Advantage?

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Virtual Reality: The Future of HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Christina Danforth

Unconscious Bias: Impact on Recruitment and Retention

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Christina Danforth

Business Fundamentals for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Influence and Communications as an HR Pro

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Value Based Decision Making for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Strategic Planning to Support HR Initiatives

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Dr. Deborah Osgood

Dr. Deborah Osgood

Meet in the Middle: Best Methods for Conflict Management

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Economics for HR Professionals

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Business Plans: Why HR Pros Should Care

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Emotional Intelligence: What is it and Why Does it Matter

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Marketing/Selling Continuum (From Idea to Revenue)

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Diversity Equity & Inclusion The Lens We Wear

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Welcome! What HR can Learn from the Field of Hospitality

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Accounting and Financial Reporting for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

How HR Can Establish & Influence a Culture Of Hospitality

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Raising Capital (Who, What, When, Where, Why & How)

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Cultural Competence: Fostering Diversity Equity & Inclusion

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

DiSC Communication Styles: What are They & How They can Help You

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Effective Meeting Facilitation for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Best Practices in Providing Effective Performance Feedback

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti