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Interviewing: A Mix of Art and Science

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Lesson:

Interviewing: A Mix of Art and Science

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Course: Behavioral and Situational Interviewing
Module: Best Interview Practices
Lesson Type: Video
Lesson Duration: 1:49

Lesson Content

Conducting an interview is a mix of both art and a science. As an art, interviewing should feel more like a conversation, a comfortable discussion. The candidate must be welcomed into your office and treated like a guest. Doing so requires a certain level of emotional intelligence to create an inclusive environment. You, as the HR professional and your team of interviewers, are tasked with painting a picture of what it’s like to be a part of the organization. When you’re talking with this potential hire and walking them around the facility, you want to ensure they have a complete understanding of your employer brand. You want their experience to not only be positive but also engaging so they look forward to their next visit.

On the other hand, there’s a certain level of science to interviewing. From a compliance perspective alone, we must make sure that you are abiding by all appropriate laws and regulations. As mentioned previously, it’s important to have an interview package including questions and a rating sheet. Although it can be difficult to assign ratings to a candidate, it is very helpful when comparing one set of credentials to another from a completely different person. In addition, having this structure helps to combat unconscious bias. The structure pushes the interviewer to dig deep into the candidate’s experience and skill set. It also keeps them focused on key questions and requirements for the job.

Instructor:

Stephanie Legatos

Stephanie Legatos holds an interdisciplinary masters degree in Human Resources and Counseling Psychology. She facilitates workshops on Resilience and Stress Management, Managing Personal Change, Customer Service, Conflict Management, and Train-the-Trainer....

Stephanie's Full Bio

Instructor:

Christina Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002....

Christina's Full Bio

Module 1 0/5

Setting the Foundation

Course Introduction

Impact of Poor Interviewing

The Importance of a Job Description

Identifying Competencies

Classic Interview Questions

Module 2 0/6

Behavioral Interviews

Behavioral Interviews Defined

Value of Behavioral Interviewing

Three Goals of Interviewing

Competencies

Definitions & Observable Behaviors

The Par Model

Module 3 0/4

Situational Interviews

Situational Interviews Defined

What's the Value?

Sample Questions

Responses - What are You Looking For?

Module 4 0/2

Evaluation

Evaluation Scales & Descriptors

Interview Rating Sheet Example

Module 5 0/4

Best Interview Practices

Interviewing: A Mix of Art and Science

Pre-Interview Prepartion

During the Interview

After the Interview

Module 6 0/3

Conclusion

Course Summary

Resources

Quiz

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