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Employee Psychology Introduction

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Coaching for HR Professionals

  • Format: Self-paced
  • Course Duration: 1 hr 2 mins
  • SHRM Professional Development Credits: 1.0
  • HRCI General Recertification Credits: 1.0
  • Certificate of Completion (after passing quiz)

In Human Resources, talent development is often relegated to a crisis model, being called in when there is a serious issue. When the HR professional takes a coaching approach, they can focus on positively building the employee’s strengths rather than critically addressing weaknesses.

In this course, Stacey Zackin shares how to both empower employees, and provide a more rewarding experience for you as a coach. After taking this course you will have gained new insights, attitudes, and tools that will help you more effectively influence positive change, by not only successfully coaching individual colleagues, but also being able to generate a coaching culture throughout your organization.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: Employee Psychology Introduction
Module: Employee Psychology
Duration: 1:40

As discussed previously coaching is not therapy, but it is therapeutic and as we are psychological creatures, it helps to understand some basic insights into the wonderful world that is the human psyche. The one thing that I’ve learned in all of my years of studying human behavior is that it is rational for people to act irrationally. If Freud and Jung and reality television are right, people are a mass of unconscious needs, wants, desires, complexes, and unresolved issues. Makes me reconsider the cornerstone that we must see our coachees as Creative, Resourceful, and Whole. One of Carl Jung’s primary theories is that our challenge in life, what makes us who we are destined to be is to healthfully deal with the tension of the opposites caused by our competing drives that exist within all of us. I call this the People Paradox. At once we are:

  • Logical and Creative
  • Strong and Vulnerable
  • Collaborative and Competitive
  • Generous and Proprietary
  • Hospitable and Hostile
  • We crave Stability and Spontaneity
  • Desire Security yet Long for Adventure
  • Want our Freedom but find purpose in Obligation
  • Enjoy Community but thrive on Independence
  • Want both Intimacy and Privacy
  • Require both Calm and Stimulation
  • At times find comfort in Consistency and at others Flexibility

In other words, our Unpredictability is Predictable and we are profoundly Unique and yet share many Commonalities. We are also simultaneously concerned with our Physical and Emotional needs.

Instructor: Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to shift beliefs and behaviors, generate optimism and outcomes, and help individuals and organizations leverage their resources and maximize their potential. A dynamic coach, workshop facilitator...

Stacey's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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