Home / HR Courses / Coaching for HR Professionals / Coaching Skills / Four Steps to Active Listening

Four Steps to Active Listening

This video is premium content

Register or sign in to gain access.

Register

Sign In

Lesson:

Four Steps to Active Listening

Previous Lesson Next Lesson

Course: Coaching for HR Professionals
Module: Coaching Skills
Lesson Type: Video
Lesson Duration: 3:16

Lesson Transcript

This is premium content. Please register or sign in to gain access to lesson transcript.

Instructor:

Stacey Zackin

If Stacey were a Superhero, she'd be The Status Quo Buster. With two decades of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to shift...

Stacey's Full Bio

Module 1 0/6

The Value of Coaching

Course Introduction

What is Coaching

What is Coaching - History

What is Coaching - Future

How is Coaching Different from What HR Executives Do Now

How will Coaching Make Your Job Easier and Your Managers More Effective?

Module 2 0/4

SWOT Analysis

SWOT Analysis Introduction

Strengths

Weaknesses and Threats

Opportunities

Module 3 0/4

Coaching Structure

Co-Active Coaching Model

Co-Active Coaching Model 3 Principles

Co-Active Coaching Model 4 Cornerstones

Co-Active Coaching Model 5 Contexts

Module 4 0/4

Employee Psychology

Employee Psychology Introduction

Maslow's Hierarchy of Needs & Employee Motivators

Goal Setting

Cycle of Change

Module 5 0/4

Coaching Skills

36 Coaching Skills - Accountability to Visioning

Effective Communications

Four Steps to Active Listening

Feedback

Module 6 0/6

Interview and Conclusion

Interview Question 1

Interview Question 2

Interview Question 3

Interview Question 4

Conclusion

Quiz

HR Courses

Human Resources Training Programs

SHRM Essentials of Human Resources

SHRM-CP & SHRM-SCP Certification Exam Preparation

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

Effective Disciplinary Action Policies and Procedures

Effective Disciplinary Action Policies and Procedures

Duration: 1 hr 1 min
SHRM: 1.0 PDC
HRCI: 1.0 General

Liz LaForte

RFP Process for HR

Duration: 1 hr 19 mins
SHRM: 1.25 PDC
HRCI: 1.25 General

Mark Fogel

Organizational Ethics for HR Managers

Duration: 1 hr 30 mins
SHRM: 1.5 PDC
HRCI: 1.5 General

Dawn Tedesco

HR as a Business Partner

Duration: 1 hr 5 min
SHRM: 1.0 PDC
HRCI: 1.0 Business

Scott Pitts

Blockchain for HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

HR Strategic Planning

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Employee Engagement & Retention

Duration: 1 hr 4 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

HR Metrics That Matter

Duration: 1 hr 16 mins
SHRM: 1.25 PDC
HRCI: 1.25 Business

Christina Danforth

Finance for Absolute Beginners

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Anna Samorukova

Change Management 101

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Labor Relations

Duration: 1 hr 42 mins
SHRM: 1.50 PDC
HRCI: 1.75 General

Matthew Kerzner

Diversity and Inclusion

Duration: 1 hr 25 mins
SHRM: 1.25 PDC
HRCI: 1.50 General

Christina Danforth

HR Analytics

Duration: 1 hr 31 mins
SHRM: 1.50 PDC
HRCI: 1.50 Business

Christina Danforth

Performance Management: Development & Deployment

Performance Management: Development & Deployment

Duration: 1 hr 18 mins
SHRM: 1.25 PDC
HRCI: 1.25 General

Christina Danforth

The Role Assessments Play in Talent Management

The Role Assessments Play in Talent Management

Duration: 2 hr 5 mins
SHRM: 2.0 PDC
HRCI: 2.0 General

Craig Haas

AI for HR

Duration: 1 hr 3 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Compensation 101

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Pamela Sande

Effective Leadership Communications for HR Professionals

Effective Leadership Communications for HR Professionals

Duration: 2 hr 30 mins
SHRM: 2.5 PDC
HRCI: 2.5 General

Christina Danforth

Recruiting Strategies to Hire the Best Candidate

Recruiting Strategies to Hire the Best Candidate

Duration: 1 hr 6 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Lois Krause

Cybersecurity 101 for HR Pros

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Craig Haas

Thinking Lean

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 Business

Christina Danforth

Coaching for HR Professionals

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

The Employment Cycle

Duration: 1 hr 45 mins
SHRM: 1.75 PDC
HRCI: 1.75 General

Christina Danforth

Behavioral and Situational Interviewing

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Stephanie Legatos

Dynamic Dialogues

Duration: 1 hr 10 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Stacey Zackin

Employment Law 101

Duration: 3 hr 11 mins
SHRM: 3.0 PDC
HRCI: 3.25 General

Mark Addington

Thrown to the Wolves: Preparing Your New Leaders to Lead the Pack

Thrown to the Wolves: Preparing Your New Leaders to Lead the Pack

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Karen Hinds

Introduction to Organizational Development

Introduction to Organizational Development

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Practical Meeting Preparation: Getting Ready for a Productive Meeting

Practical Meeting Preparation: Getting Ready for a Productive Meeting

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Succession Planning: Build Your Bench

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Practices for Hiring Successfully

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Team Development: Building Collaboration & Effectiveness

Team Development: Building Collaboration & Effectiveness

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Leading and Managing the Need for Both

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Coaching: Guiding the Management Team

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Being A Change Agent

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Leading a Multigenerational Team

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Karen Hinds

Multi-Generational Workforce: Problem or Competitive Advantage?

Multi-Generational Workforce: Problem or Competitive Advantage?

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Virtual Reality: The Future of HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Unconscious Bias: Impact on Recruitment and Retention

Unconscious Bias: Impact on Recruitment and Retention

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Business Fundamentals for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Influence and Communications as an HR Pro

Influence and Communications as an HR Pro

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Value Based Decision Making for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Strategic Planning to Support HR Initiatives

Strategic Planning to Support HR Initiatives

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Dr. Deborah Osgood

Meet in the Middle: Best Methods for Conflict Management

Meet in the Middle: Best Methods for Conflict Management

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Economics for HR Professionals

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Business Plans: Why HR Pros Should Care

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Emotional Intelligence: What is it and Why Does it Matter

Emotional Intelligence: What is it and Why Does it Matter

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Marketing/Selling Continuum (From Idea to Revenue)

Marketing/Selling Continuum (From Idea to Revenue)

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Diversity Equity & Inclusion The Lens We Wear

Diversity Equity & Inclusion The Lens We Wear

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Welcome! What HR can Learn from the Field of Hospitality

Welcome! What HR can Learn from the Field of Hospitality

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Accounting and Financial Reporting for HR Pros

Accounting and Financial Reporting for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

How HR Can Establish & Influence a Culture Of Hospitality

How HR Can Establish & Influence a Culture Of Hospitality

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Raising Capital (Who, What, When, Where, Why & How)

Raising Capital (Who, What, When, Where, Why & How)

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Cultural Competence: Fostering Diversity Equity & Inclusion

Cultural Competence: Fostering Diversity Equity & Inclusion

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

DiSC Communication Styles: What are They & How They can Help You

DiSC Communication Styles: What are They & How They can Help You

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Effective Meeting Facilitation for HR Pros

Effective Meeting Facilitation for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Best Practices in Providing Effective Performance Feedback

Best Practices in Providing Effective Performance Feedback

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

About HR Jetpack

SHRM Recertification

HR Jetpack® is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

HR Community

The HR Jetpack® Community provides training and support to HR Professionals globally. Thousands of HR Professionals accomplish their goals through the HR Jetpack Community. Our SHRM Certification Exam Prep Program has helped many HR Pros earn their SHRM-CP or SHRM-SCP.

The information provided on this site, and in all courses should be used as a guide. Always consult an attorney when making employment law decisions.