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Training and Development

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Lesson:

Training and Development

  • Course: AI for HR
  • Module: Areas of Greatest Potential
  • Lesson Type: Video
  • Lesson Duration: 2:58

Lesson Content

In the introduction I mentioned that AI for HR would be focused on the 3 key areas of analysis, prediction, and personalization; and there is perhaps no area that better highlights the benefit of AI personalization than training and development.

Over the next ten years,the education sector at large is going to be overhauled by AI, bringing the ability for everyone to learn and grow at their own pace, according to their own needs, while following a consistent route that keeps them on track with their peers. AI teachers, assistants, and other tools will make lifelong learning not only possible, but the norm. Starting employees off on the right foot when they begin at your organization makes a huge difference.

According to SHRM research, “new employees who attended a well-structured orientation program were 69% more likely to remain at the company up to three years”. AI can play a role in designing onboarding and orientation programs which are customized to best suit individual employees, rather than generic, one-size-fits-all methods that many companies have had no choice but to use for years.

AI can also be used to engage employees in an ongoing capacity. Earlier in the course, I touched on the ability for AI to be tracking and monitoring employees’ behavior and activity in the workplace. However you may feel about that, and it may understandably feel like an intrusion, it is also an opportunity for the AI to detect opportunities for training and development.

If, for example, the webcam monitoring an employee at their desk detects poor productivity due to inefficient keyboard or mouse skills, then it can recommend a training program automatically. If a camera system detects a verbal altercation between two employees in the parking lot, it can make HR aware of the conflict and recommend a course of action immediately to reduce the likelihood of the dispute boiling over into a larger conflict.

Eventually, AI systems will likely develop to the point where they are able to make more insightful behavioral readings based on body language, mood, and other more subtle human cues. Interpreting another person’s emotions and non-verbal language is hard enough for a romantic partner, relative, or close friend, let alone a computer system, but in time, this is probably something that the AI will be able to do quite well thanks to advanced sensors, cameras, and machine learning algorithms.

In simple terms, the computer can gather a more clear picture of a person’s behaviors than you can, and it can learn much more quickly, from a far greater sample size. This field of development might be one of the furthest down the line, but the potential is of great interest to those who would like to do training with new managers, emerging leaders, sexual harassment prevention, and many other areas where people could really benefit from a clearer understanding of those around them.

Generally speaking, the AI can serve as a passive monitoring system which looks for opportunities to contribute to a more effective workplace. Yes, this is big brother and it is going to creep people out, but on the other hand that doesn’t automatically make it bad. AI will offer a number of compelling benefits that will be very hard to turn down.

Michael Wilson

Instructor:

Michael Wilson

Michael Wilson works with small businesses to build and protect their brands online. He is an IT Generalist whose primary services include: Web Design & Development, Cybersecurity Consulting & Training,...

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