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Redefining Emotional Intelligence

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EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

  • Format: Self-paced
  • Course Duration: 1 hr 0 mins
  • SHRM Professional Development Credits: 1.0
  • HRCI General Recertification Credits: 1.0
  • Certificate of Completion (after passing quiz)

Many HR professionals have heard the term Emotional Intelligence before but what is it, really? How can it be used to drive organizational performance? We know it’s related to someone’s behavior and how they interact with others but can fostering this competency in your workforce, especially your senior leadership, accelerate the success of the organization?

Understanding emotional intelligence and how this competency can be leveraged to develop talent is important in today’s competitive business environment.

During this course, we’ll take a close look at what Emotional Intelligence is and is NOT. You’ll gain a high-level understanding of the research and be armed with the knowledge to cut through the hype and clarify myths versus fact. Most importantly, learn what to consider when incorporating the emotional intelligence competency into your talent acquisition and talent development strategies.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
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Title: Redefining Emotional Intelligence
Module: Setting the Foundation
Duration: 2:42

In the beginning of the course, I provided a broad definition of emotional intelligence by describing it as pertaining to someone’s competence at perceiving and regulating emotions with the aim to influence his or her own and others’ behaviors.

While that seems straightforward enough, there has been much debate over the last 20 years on how to define emotional intelligence and how to measure it.

Drs. Meyer’s and Salovey’s ability-based model of Emotional Intelligence is described as a set of emotional reasoning abilities that fall under four branches. These four branches are as follows Number 1, Emotional Perception which is the ability to perceive and correctly identify emotions in one’s self and others, number 2, Emotional Understanding. The ability to understand emotional info and how emotions blend together, number 3, Emotional Regulation. The ability to manage emotions in self and influence the emotions of others, and number 4, Emotional Facilitation which is the ability to use emotion to facilitate cognitive activities like thoughts and problem solving. This narrow definition of emotional intelligence with its clearly delineated theoretical model has made it the cornerstone for much of the academic research on Emotional Intelligence theory and measurement.

Now there has been many different definitions of emotional intelligence put forward by scholars and practitioners. However, John Mayer and Peter Salovey’s definition and theoretical model have emerged as the dominant model in published research. It’s clearly the favored model by the top tier academic journals.

There are a few reasons for this.

First, it narrowly defined emotional intelligence to differentiate it from other constructs such as personality traits and theorizes its relationships to both General Mental Ability and emotions. I’ll talk more about what General Mental Ability is in a subsequent lesson.

Second, it clearly specifies only four key variables and how each of these influences Emotional Intelligence making it easier for researchers to study.

Third, this model has withstood the scrutiny of independent researchers’ model fit testing reasonably well. Although some of the supporters acknowledge that there is evidence that a three branch model may be more robust than the four branch model touted by Meyer and Salovey.

Finally, a lot of the published research on Emotional Intelligence cites their 1990 article or references their model in support of it or compares it an alternative model.

Instructor: Craig Haas

Dr. Craig Haas is a Management Consultant and Executive Coach at Advantage Performance Group with over 15 years of experience in helping companies select high quality talent and develop leaders.

His specialty is talent assessment for enterprise wide talent acquisition and leadership development initiatives. Craig is also a talented training facilitator. He also serves as an...

Craig's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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