HR Jetpack

HR's Role

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Lesson Content

High Emotional Intelligence professionals create a psychologically safe zone which fosters innovation that creates a space for their team members to experiment and take calculated risks. This environment allows the team to learn from their mistakes and value others’ perspectives. It encourages brain storming and the open sharing of knowledge with colleagues for the benefit of the whole group.

Organizations with high EI individuals in client facing roles are much more likely to connect on a personal level with their customers. They are also more likely to effectively respond to a complaint and handle tense customer services situations.

It should be no surprise that folks in the non-leader populations such as professionals, sales people, customer service representatives, and others also benefit from gains in emotional intelligence competence. Think about some of these jobs within your own organization for a moment. Would it be reasonable to expect that someone in any of these rolls could get their work successfully completed in any given week without interacting with others inside or outside of your company. It seems really unlikely because so much of the work we all do involves participating in meetings, phone calls, email exchanges, etc. Hence, learning emotional intelligence competencies for these populations is clearly relevant.

They are likely to benefit from learning strategies to...

Number 1, express their emotions in a constructive manner,

Number 2, regulate their emotions,

Number 3, perceive and properly interpret the emotions and motivations of others, and

Number 4, effectively build rapport and establish trust,

Number 5, appropriately de-escalate angry customers or tense interactions with colleagues.

As HR Professionals you should pay attention to the impact your individual contributors interactions have on organizational performance. This is especially evidence in customer facing roles. However, do not under estimate the impact gaps in EI competencies are having on your work teams, cross department collaboration and employee engagement levels.

Craig Haas

Instructor:

Craig Haas

Dr. Craig Haas is a Management Consultant and Executive Coach at Advantage Performance Group with over 15 years of experience in helping companies select high quality talent and develop leaders.

His...

Craig's Full Bio

HR Courses

Human Resources Training Programs

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

Effective Disciplinary Action Policies and Procedures

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SHRM: 1.0 PDC
HRCI: 1.0 General

Liz LaForte

Liz LaForte

RFP Process for HR

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SHRM: 1.25 PDC
HRCI: 1.25 General

Mark Fogel

Mark Fogel

Organizational Ethics for HR Managers

Duration: 1 hr 30 mins
SHRM: 1.5 PDC
HRCI: 1.5 General

Dawn Tedesco

Dawn Tedesco

HR as a Business Partner

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Scott Pitts

Scott Pitts

Blockchain for HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Michael Wilson

HR Strategic Planning

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Hayley Buonopane

Employee Engagement & Retention

Duration: 1 hr 4 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

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HR Metrics That Matter

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SHRM: 1.25 PDC
HRCI: 1.25 Business

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Anna Samorukova

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Change Management 101

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

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Labor Relations

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SHRM: 1.50 PDC
HRCI: 1.75 General

Matthew Kerzner

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Diversity and Inclusion

Duration: 1 hr 25 mins
SHRM: 1.25 PDC
HRCI: 1.50 General

Christina Danforth

Christina Danforth

HR Analytics

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SHRM: 1.50 PDC
HRCI: 1.50 Business

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SHRM: 1.25 PDC
HRCI: 1.25 General

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SHRM: 2.0 PDC
HRCI: 2.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

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Compensation 101

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SHRM: 1.0 PDC
HRCI: 1.25 General

Pamela Sande

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SHRM: 2.5 PDC
HRCI: 2.5 General

Christina Danforth

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SHRM: 1.0 PDC
HRCI: 1.0 General

Lois Krause

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Cybersecurity 101 for HR Pros

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SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

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EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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Thinking Lean

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 Business

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SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

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SHRM: 1.75 PDC
HRCI: 1.75 General

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SHRM: 1.0 PDC
HRCI: 1.25 General

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SHRM: 1.0 PDC
HRCI: 1.25 General

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Duration: 3 hr 11 mins
SHRM: 3.0 PDC
HRCI: 3.25 General

Mark Addington

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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Introduction to Organizational Development

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

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SHRM: 1.0 PDC
HRCI: 1.0 General

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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Leading and Managing the Need for Both

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

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SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

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SHRM: 1.0 PDC
HRCI: 1.0 Business

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 Business

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SHRM: 1.0 PDC
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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 Business

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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 General

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HRCI: 1.0 General

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