EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance
- Format: Self-paced
- Course Duration: 1 hr 0 mins
- SHRM Professional Development Credits: 1.0
- HRCI General Recertification Credits: 1.0
- Certificate of Completion (after passing quiz)
Many HR professionals have heard the term Emotional Intelligence before but what is it, really? How can it be used to drive organizational performance? We know it’s related to someone’s behavior and how they interact with others but can fostering this competency in your workforce, especially your senior leadership, accelerate the success of the organization?
Understanding emotional intelligence and how this competency can be leveraged to develop talent is important in today’s competitive business environment.
During this course, we’ll take a close look at what Emotional Intelligence is and is NOT. You’ll gain a high-level understanding of the research and be armed with the knowledge to cut through the hype and clarify myths versus fact. Most importantly, learn what to consider when incorporating the emotional intelligence competency into your talent acquisition and talent development strategies.
SHRM:
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
HRCI:
This activity, has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Title: Strategic Talent Development of EI Competencies
Module: EI at the Organizational Level
Duration: 0:45
By performing a talent audit, you will gain a 10,000 foot view of your talent organization’s Emotional Intelligence competencies. You should look across the entire talent organization for trends. You are likely to identify some patterns of strength that could be leveraged, and you will likely identify some gaps that are development opportunities. Look within specific geographic regions, look within specific departments, and within specific job families to see if more trends are apparent. Then you will need to think about these EI Competencies in relation to the segments of the population such as all Customer Service Reps to decide if a clear training need exists.
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Lessons Not Completed:
- Welcome and Course Overview
- What is Emotional Intelligence?
- History of Emotional Intelligence
- Redefining Emotional Intelligence
- Three Streams of Research
- The Challenge
- What is Meta-Analysis?
- First EI & Performance Meta-Analysis
- Hype vs. Reality
- Predictor of Job Performance
- Criticism and Importance
- What is an EI Competent Leader?
- Research
- What to Look for in Your Leaders
- EI in Professionals & Other Individual Contributors
- HR's Role
- Research on EI vs. Other Predictors
- Incorporating EI into Hiring Processes
- Do's and Don'ts
- Organizational Development & Building EI
- EI Talent Audit
- Strategic Talent Development of EI Competencies
- Employee Surveys & Talent Analytics
- Trends
- Course Wrap Up
Instructor: Craig Haas
Dr. Craig Haas is a Management Consultant and Executive Coach at Advantage Performance Group with over 15 years of experience in helping companies select high quality talent and develop leaders.
His specialty is talent assessment for enterprise wide talent acquisition and leadership development initiatives. Craig is also a talented training facilitator. He also serves as an...