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Effective Leadership Communications for HR Professionals

  • Format: Self-paced
  • Course Duration: 2 hrs 30 mins
  • SHRM Professional Development Credits: 2.50
  • HRCI General Recertification Credits: 2.50
  • Certificate of Completion (after passing quiz)

As an HR Manager, you will be asked to present to a senior leadership team many times in your career if you haven’t already. Defining a problem and identifying the appropriate call to action is difficult. The overall objective of this course is to help you develop a clear, concise communication when handling three different HR related scenarios including:

  • Employee attrition
  • Updates to an interview process
  • Employee survey scores

During this course, I’ll demonstrate how to set up a professional presentation, review the best method for telling your story and ways to prepare for your meeting. We’ll develop a succinct, straightforward set of communications to address common HR scenarios. The lessons will prepare you for that moment in front of your senior leaders; a moment to build credibility, improve your brand and bring visibility to an important HR issue.

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 2.50 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 2.50 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: Why?
Module: High Employee Turnover Rate
Duration: 3:34

Our third scenario is related to the first one. During the next staff meeting you've been asked to give an overview of the employee survey results. Now this topic has gained a great deal of visibility. Let's open up our professional template. We’ll go into the title box and we’re going to type in, Employee Survey Results. We’ll go down to today’s date and let's just say it's September 10th, 2015. We don't want to lose this so let's go to file, click save as and let's say, you're going to save it to your desktop and this time we'll call a Professional Template 4. Now I'm going to move our questions around just a little bit.  We're going to go over the Why and the How before getting into the Who, What, When and Where.

Let’s go on to our next slide in the very top we’ll hit caps lock. We’ll type in, Employee Survey Results. We're going to come back to our agenda. We'll go on the slide number 3 and we'll type in, Employee Survey Results. Let's get rid of the second half of questions that we have here, the Why and How much. We'll get rid of our two text boxes by clicking delete on the keyboard and our right brackets or braces. We’re going to duplicate this slide several times. Go up to Copy and we’ll click duplicate. Duplicate it 4xs. We’re going to need a little bit more time and a couple more slides to illustrate the information that you're going to talk about during this particular staff meeting.

Let's go back up to slide #3. It's important for your team to remember why you conducted the survey. So we're going to subtitle this slide, Purpose. Make sure that your keyboard is off of caps lock. Instead of answering the question, why is the problem occurring or why has the problem occurred, you're answering the question, why do we conduct an annual survey and we're going to use a simple text box to illustrate and highlight your key points.  So first let's expand it all the way over to the 6 in the top ruler.  As you can see right there, make sure it's the same size as our heading just in case we need a little bit more room. We're going to select this text here and delete it. OK.

First let's type, that it's an opportunity to give and obtain feedback for improvement. So let's go down to our Notes section and make that a little bit smaller, make our Notes section a little bigger. Let's go back up to our text here and type, that it provides benchmarking data and we can go back down to our Notes and finally, the survey tells us and helps us to understand what is working well. Right. So it tells us if we're on the mark with some of our current initiatives. It tells us what our strengths are and that those are the particular actions that we should still continue to take as an organization. Now overall, I don't think you need much time here but never hurts to remind the team of the survey purpose.

Instructor: Christina A. Danforth

Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002. After obtaining her Master’s in Business Administration degree, Christina joined United Technologies Corporation. She moved across the United States...

Christina's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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