Change Management 101
Did you know an organization could lose up to 35 cents on the dollar for an ineffective change management process? That number will have a big impact on the bottom line. However, many organizations and HR professionals don’t fully understand what change management is and how to apply best practices during a significant organizational shift or even a departmental transformation.
This course not only focuses on what Change Management is but also HR’s role in moving forward with its implementation. The material will also identify other roles, how to deal with resistance and give an overview of the Change Management process from start to finish.
A great greek philosopher once said, “The only thing that is constant, is change.” Move your workforce forward and learn how best to take your team from an old to new state by being a champion of change!
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
This activity, has been approved for 1.0 HR (Business) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
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Title: Benefits of Change Management
Module: Setting The Foundation
Ever heard the saying ‘the first step to accepting you have a problem is by acknowledging it?’ Well, by introducing Change Management, an organization is essentially saying ‘we have an issue, and we are going to take the appropriate steps to change it’. There are several benefits to Change Management, and these serve as motivators.
Number 1, by starting a change management initiative, it forces you, your team and/or organization to have a plan. A plan that includes outlined steps and guidance which will ensure its success.
Number 2, it eliminates confusion, and unnecessary angst. Project planning requires the definition of roles and responsibilities. It is important that everyone is aware of their role, and the roles of their colleagues.
Number 3, Change can happen faster and more efficiently if a schedule is set. The schedule and time frame needs to be realistic, and you do not want it to feel forced. Remember, the process of Change Management is a marathon and not a sprint!
Number 4, the process has a budget with guidelines of how to stick within that budget.
Number 5, the process will increase communication between team members as each member will be sticking to the same plan, with regular set meetings to discuss progress, and possible hurdles.
Number 6, the Change Management process will increase morale. It will show the employees that a change will take place because the needs of the employees are important, and the organization is taking strides to make improvements.
Number 7, Change Management includes a plan which reduces the level of stress by minimizing the unknown.
And finally, number 8, it will lead to better customer and client service. Having a Change Management process, process being the key word, the client and/or customer will not feel the ripple effect of haphazardness.
There is a proven correlation between having an effective change management process, and the return on investment or ROI. A McKinsey and Company study states there was a 143% ROI when an excellent Organizational Change Management (or OCM) program was part of the initiative and 35% ROI when there was a poor OCM program or no program at all.
So in other words, an organization gained 43 cents on the dollar because of an effective change management process. These are big numbers, and the impact truly will affect the organizations’ bottom line.
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With nearly two decades in the Human Resources field, Hayley is a subject matter expert with a specialty in workplace planning and development, employee relations, organizational development, and talent acquisition. In addition, Hayley has partnered with C-Suite individuals who are in transition, and who have needed coaching and assistance relating to taking the next step...