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Change Management 101

  • Format: Self-paced
  • Course Duration: 1 hr 0 mins
  • SHRM Professional Development Credits: 1.0
  • HRCI Business Recertification Credits: 1.0
  • Certificate of Completion (after passing quiz)

Did you know an organization could lose up to 35 cents on the dollar for an ineffective change management process? That number will have a big impact on the bottom line. However, many organizations and HR professionals don’t fully understand what change management is and how to apply best practices during a significant organizational shift or even a departmental transformation.

This course not only focuses on what Change Management is but also HR’s role in moving forward with its implementation. The material will also identify other roles, how to deal with resistance and give an overview of the Change Management process from start to finish.

A great greek philosopher once said, “The only thing that is constant, is change.” Move your workforce forward and learn how best to take your team from an old to new state by being a champion of change!

HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This activity, has been approved for 1.0 HR (Business) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

Title: Myths
Module: Setting The Foundation
Duration: 1:56

So before I dive into the in and outs of Change Management, I want to share with you some common myths.

Myth number 1, Change is easy. Perhaps that is meant to be a joke. Definitely, not the truth.

Myth number 2, People will do what they are told to do. People are humans and not robots. It’s just plain unrealistic. 

Myth number 3, A plan is enough. Now a plan is a MUST but there are many other things that are needed too.
Myth number 4, If only a few people resist, it will be fine. Wrong. Do not underestimate the strength of a determined group of people who share the same vision.
Myth number 5, We can silence the resisters. Again wrong. You do not want to silence the resisters, instead you need to engage with them.
Myth number 6, Leadership does not need to be involved in every step of the process. So while the leadership does not need to make the change initiative their full-time day job, they most certainly have to be involved.
Myth number 7, Change Management can happen overnight! Definitely not. Time, time and more time is crucial to its success.
Myth number 8, The technical side of things is more important than the people side of things. Hmmm really? No. They come hand-in-hand and are of equal importance.
And one final note on myths, Change Management is not one-size-fits-all as every company and every culture is different. Therefore, if you have implemented a successful change initiative at a previous employer, the same initiative may not work at your current employer.


Instructor: Hayley Buonopane

With nearly two decades in the Human Resources field, Hayley is a subject matter expert with a specialty in workplace planning and development, employee relations, organizational development, and talent acquisition. In addition, Hayley has partnered with C-Suite individuals who are in transition, and who have needed coaching and assistance relating to taking the next step...

Hayley's Full Bio

SHRM Recertification

HR Jetpack® is an official SHRM Education Partner recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

HRCI Recertification

HR Jetpack® is recognized by HRCI as an approved provider to offer credit hours towards aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification.

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