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Additional Change Management Roles

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Additional Change Management Roles

Lesson Content

So as I mentioned in the last lesson, you will not be the only person managing change. There are four groups of people that will manage the change and I will tell you who they are, why they are important, and what their role will be.

The first group are the Senior Leaders, and their support of change is critical to the project’s success – and we’ll talk about getting their buy-in in a few moments. Their role is to be active and visible with each step of the change, and communicate business messages relating to the change on a regular basis.

The second group are the Managers and Supervisors, and they are important because they are often closest to the employees that are being impacted by the Change. Their role is to identify and manage resistance, communicate personal messages relating to Change, and provide feedback to the Change Agent(s) on whether the Change is being accepted, rejected, or the employees are feeling somewhere in the middle.

The third group are the Employees, and they are important as it is these individuals who will ultimately change their day-to-day duties to accommodate the Change. With acceptance from the Employees, success of the project will be likely. Their role is ask questions about the Change, questions relating to how the business will be affected, but also how they will be affected. In addition, their role is to provide feedback on how the Change initiative is going.Change Agents such as yourself will rely on this feedback so it should always be encouraged!

The fourth group is the Project Team, and this is important because they are the people that actually design the Change initiative, and will introduce it to the employees and other stakeholders (we will talk more about stakeholders in another section of this course). In addition, it is the Project Team that provides specific information to the relevant parties, and their role is to ensure that this information is timely, clear and concise. Now when thinking about the four groups, it may dawn on you that in fact you fit into each of these. I can tell you that I have fit into all four groups in the past, and that is perfectly OK but of course, it results in more responsibility.

Hayley Buonopane


Hayley Buonopane

With nearly two decades in the Human Resources field, Hayley is a subject matter expert with a specialty in workplace planning and development, employee relations, organizational development, and talent acquisition....

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