Lean HR resources are used to eliminate waste, identify the root cause of a problem and focus on the customer. As HR Professionals we set goals to support the strategic needs of the business. We can especially benefit from applying Lean tools in our effort to demonstrate value and meet customer expectations.
Lean HR isn’t just for large companies. It applies to all Human Resources professionals. During this course, you will learn…
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Title: Applying the Core Concepts
Module: Setting The Foundation
Let’s walk through an application of the core concepts.
First, who is HR’s customer? It could be one employee like a manager or even a small group of employees like the Sr. Leadership Team at your organization.
For our example, let’s go with a manager.
Secondly, identify something of value HR delivers to that manager, a product. How about helping a manager manage the performance of their employees? It’s a very important topic. A manager needs the help of HR for this activity.
Next, what is the process HR uses to help provide this support? In my experience, it was called the “Performance Management Process”. I offered guidance, training and tools to the manager. This is all apart of a process especially during an annual review period.
In an effort to continuously improve these resources, what questions can HR ask about this process? I always recommend talking with the customer, the manager. What has worked well? What hasn’t work well? What waste is evident? Typically, when investigating a process, waste is abundant. In performance management, could an employee have too many objectives? What about the actual system? Is it paper based? Are you literally wasting paper?
And once waste is identified, it’s time to evaluate the team’s willingness to change. This might be the toughest component and could require buy-in from senior leaders. For the example, if an organization is wasting resources on an inappropriate performance management system, it may be time to invest in a new one during implementation.
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Christina A. Danforth, SHRM-SCP & SPHR, launched HR Jetpack in 2016 to support the development and professional growth of her fellow HR colleagues. She started her HR career in 2002. After obtaining her Master’s in Business Administration degree, Christina joined United Technologies Corporation. She moved across the United States...