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Tools of Hospitality

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Tools of Hospitality

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Course: Welcome! What HR can Learn from the Field of Hospitality
Module: Lessons
Lesson Type: Video

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Stacey Zackin

Instructor:

Stacey Zackin

If Stacey were a Superhero, she'd be The Status Quo Buster. With two decades of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to shift...

Stacey's Full Bio

Module 1 0/4

Lessons

H-O-S-T Psychology

Tools of Hospitality

HR Courses

Human Resources Training Programs

SHRM Essentials of Human Resources

SHRM Essentials of Human Resources

SHRM Certification Exam Prep Course

SHRM-CP & SHRM-SCP Certification Exam Preparation

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

Effective Disciplinary Action Policies and Procedures

Effective Disciplinary Action Policies and Procedures

Duration: 1 hr 1 min
SHRM: 1.0 PDC
HRCI: 1.0 General

Liz LaForte

Liz LaForte

RFP Process for HR

RFP Process for HR

Duration: 1 hr 19 mins
SHRM: 1.25 PDC
HRCI: 1.25 General

Mark Fogel

Mark Fogel

Organizational Ethics for HR Managers

Organizational Ethics for HR Managers

Duration: 1 hr 30 mins
SHRM: 1.5 PDC
HRCI: 1.5 General

Dawn Tedesco

Dawn Tedesco

HR as a Business Partner

HR as a Business Partner

Duration: 1 hr 5 min
SHRM: 1.0 PDC
HRCI: 1.0 Business

Scott Pitts

Scott Pitts

Blockchain for HR

Blockchain for HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Michael Wilson

HR Strategic Planning

HR Strategic Planning

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Hayley Buonopane

Employee Engagement & Retention

Employee Engagement & Retention

Duration: 1 hr 4 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

HR Metrics That Matter

HR Metrics That Matter

Duration: 1 hr 16 mins
SHRM: 1.25 PDC
HRCI: 1.25 Business

Christina Danforth

Christina Danforth

Finance for Absolute Beginners

Finance for Absolute Beginners

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Anna Samorukova

Anna Samorukova

Change Management 101

Change Management 101

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Hayley Buonopane

Labor Relations

Labor Relations

Duration: 1 hr 42 mins
SHRM: 1.50 PDC
HRCI: 1.75 General

Matthew Kerzner

Matthew Kerzner

Diversity and Inclusion

Diversity and Inclusion

Duration: 1 hr 25 mins
SHRM: 1.25 PDC
HRCI: 1.50 General

Christina Danforth

Christina Danforth

HR Analytics

HR Analytics

Duration: 1 hr 31 mins
SHRM: 1.50 PDC
HRCI: 1.50 Business

Christina Danforth

Christina Danforth

Performance Management: Development & Deployment

Performance Management: Development & Deployment

Duration: 1 hr 18 mins
SHRM: 1.25 PDC
HRCI: 1.25 General

Christina Danforth

Christina Danforth

The Role Assessments Play in Talent Management

The Role Assessments Play in Talent Management

Duration: 2 hr 5 mins
SHRM: 2.0 PDC
HRCI: 2.0 General

Craig Haas

Craig Haas

AI for HR

AI for HR

Duration: 1 hr 3 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Michael Wilson

Compensation 101

Compensation 101

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Pamela Sande

Pamela Sande

Effective Leadership Communications for HR Professionals

Effective Leadership Communications for HR Professionals

Duration: 2 hr 30 mins
SHRM: 2.5 PDC
HRCI: 2.5 General

Christina Danforth

Christina Danforth

Recruiting Strategies to Hire the Best Candidate

Recruiting Strategies to Hire the Best Candidate

Duration: 1 hr 6 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Lois Krause

Lois Krause

Cybersecurity 101 for HR Pros

Cybersecurity 101 for HR Pros

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Michael Wilson

EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Craig Haas

Craig Haas

Thinking Lean

Thinking Lean

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 Business

Christina Danforth

Christina Danforth

Coaching for HR Professionals

Coaching for HR Professionals

Duration: 1 hr 2 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

The Employment Cycle

The Employment Cycle

Duration: 1 hr 45 mins
SHRM: 1.75 PDC
HRCI: 1.75 General

Christina Danforth

Christina Danforth

Behavioral and Situational Interviewing

Behavioral and Situational Interviewing

Duration: 1 hr 8 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Stephanie Legatos

Stephanie Legatos

Dynamic Dialogues

Dynamic Dialogues

Duration: 1 hr 10 mins
SHRM: 1.0 PDC
HRCI: 1.25 General

Stacey Zackin

Stacey Zackin

Employment Law 101

Employment Law 101

Duration: 3 hr 11 mins
SHRM: 3.0 PDC
HRCI: 3.25 General

Mark Addington

Mark Addington

Thrown to the Wolves: Preparing Your New Leaders to Lead the Pack

Thrown to the Wolves: Preparing Your New Leaders to Lead the Pack

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Karen Hinds

Karen Hinds

Introduction to Organizational Development

Introduction to Organizational Development

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Practical Meeting Preparation: Getting Ready for a Productive Meeting

Practical Meeting Preparation: Getting Ready for a Productive Meeting

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Succession Planning: Build Your Bench

Succession Planning: Build Your Bench

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Practices for Hiring Successfully

Practices for Hiring Successfully

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Team Development: Building Collaboration & Effectiveness

Team Development: Building Collaboration & Effectiveness

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Leading and Managing the Need for Both

Leading and Managing the Need for Both

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Coaching: Guiding the Management Team

Coaching: Guiding the Management Team

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Being A Change Agent

Being A Change Agent

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Hayley Buonopane

Leading a Multigenerational Team

Leading a Multigenerational Team

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Karen Hinds

Karen Hinds

Multi-Generational Workforce: Problem or Competitive Advantage?

Multi-Generational Workforce: Problem or Competitive Advantage?

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Virtual Reality: The Future of HR

Virtual Reality: The Future of HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Christina Danforth

Unconscious Bias: Impact on Recruitment and Retention

Unconscious Bias: Impact on Recruitment and Retention

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Christina Danforth

Business Fundamentals for HR Pros

Business Fundamentals for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Influence and Communications as an HR Pro

Influence and Communications as an HR Pro

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Value Based Decision Making for HR Pros

Value Based Decision Making for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Strategic Planning to Support HR Initiatives

Strategic Planning to Support HR Initiatives

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Dr. Deborah Osgood

Dr. Deborah Osgood

Meet in the Middle: Best Methods for Conflict Management

Meet in the Middle: Best Methods for Conflict Management

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Economics for HR Professionals

Economics for HR Professionals

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Business Plans: Why HR Pros Should Care

Business Plans: Why HR Pros Should Care

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Emotional Intelligence: What is it and Why Does it Matter

Emotional Intelligence: What is it and Why Does it Matter

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Marketing/Selling Continuum (From Idea to Revenue)

Marketing/Selling Continuum (From Idea to Revenue)

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Diversity Equity & Inclusion The Lens We Wear

Diversity Equity & Inclusion The Lens We Wear

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Welcome! What HR can Learn from the Field of Hospitality

Welcome! What HR can Learn from the Field of Hospitality

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Accounting and Financial Reporting for HR Pros

Accounting and Financial Reporting for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

How HR Can Establish & Influence a Culture Of Hospitality

How HR Can Establish & Influence a Culture Of Hospitality

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

Raising Capital (Who, What, When, Where, Why & How)

Raising Capital (Who, What, When, Where, Why & How)

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Jack Antonich

Cultural Competence: Fostering Diversity Equity & Inclusion

Cultural Competence: Fostering Diversity Equity & Inclusion

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Stacey Zackin

DiSC Communication Styles: What are They & How They can Help You

DiSC Communication Styles: What are They & How They can Help You

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Effective Meeting Facilitation for HR Pros

Effective Meeting Facilitation for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

Best Practices in Providing Effective Performance Feedback

Best Practices in Providing Effective Performance Feedback

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Christine Gatti

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