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Tools of Hospitality

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Lesson:

Tools of Hospitality

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Course: Welcome! What HR can Learn from the Field of Hospitality
Module: Lessons
Lesson Type: Video

Instructor:

Stacey Zackin

If Stacey were a Super Hero, she'd be The Status Quo Buster. With 15+ years of experience in human behavior, management, and entertainment, Stacey merges psychology, strategy, and imagination to...

Stacey's Full Bio

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Lessons

H-O-S-T Psychology

Tools of Hospitality

Guest Cycle

Quiz

HR Courses

Human Resources Training Programs

SHRM Essentials of Human Resources

SHRM-CP & SHRM-SCP Certification Exam Preparation

SHRM Talent Acquisition Specialty Credential

Self-paced HR Courses

The following HR courses are self-paced (asynchronous), and qualify for both SHRM and HRCI recertification credits. These courses are included in the HR Recertification Subscription.

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Effective Disciplinary Action Policies and Procedures

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HRCI: 1.0 General

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RFP Process for HR

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SHRM: 1.25 PDC
HRCI: 1.25 General

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Organizational Ethics for HR Managers

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SHRM: 1.5 PDC
HRCI: 1.5 General

Dawn Tedesco

HR as a Business Partner

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Scott Pitts

Blockchain for HR

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SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

HR Strategic Planning

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Hayley Buonopane

Employee Engagement & Retention

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SHRM: 1.0 PDC
HRCI: 1.0 General

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HR Metrics That Matter

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SHRM: 1.25 PDC
HRCI: 1.25 Business

Christina Danforth

Finance for Absolute Beginners

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Anna Samorukova

Change Management 101

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HRCI: 1.0 Business

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Labor Relations

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SHRM: 1.50 PDC
HRCI: 1.75 General

Matthew Kerzner

Diversity and Inclusion

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SHRM: 1.25 PDC
HRCI: 1.50 General

Christina Danforth

HR Analytics

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SHRM: 1.50 PDC
HRCI: 1.50 Business

Christina Danforth

Performance Management: Development & Deployment

Performance Management: Development & Deployment

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SHRM: 1.25 PDC
HRCI: 1.25 General

Christina Danforth

The Role Assessments Play in Talent Management

The Role Assessments Play in Talent Management

Duration: 2 hr 5 mins
SHRM: 2.0 PDC
HRCI: 2.0 General

Craig Haas

AI for HR

Duration: 1 hr 3 mins
SHRM: 1.0 PDC
HRCI: 1.0 General

Michael Wilson

Compensation 101

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SHRM: 1.0 PDC
HRCI: 1.25 General

Pamela Sande

Effective Leadership Communications for HR Professionals

Effective Leadership Communications for HR Professionals

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SHRM: 2.5 PDC
HRCI: 2.5 General

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Recruiting Strategies to Hire the Best Candidate

Recruiting Strategies to Hire the Best Candidate

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SHRM: 1.0 PDC
HRCI: 1.0 General

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EQ Competence: Fostering a Talent Advantage that Drives Organizational Performance

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HRCI: 1.0 General

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Thinking Lean

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SHRM: 1.0 PDC
HRCI: 1.25 Business

Christina Danforth

Coaching for HR Professionals

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SHRM: 1.0 PDC
HRCI: 1.0 General

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The Employment Cycle

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HRCI: 1.75 General

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Behavioral and Situational Interviewing

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Dynamic Dialogues

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Employment Law 101

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HRCI: 3.25 General

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Karen Hinds

Introduction to Organizational Development

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Practical Meeting Preparation: Getting Ready for a Productive Meeting

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

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Succession Planning: Build Your Bench

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SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

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SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Team Development: Building Collaboration & Effectiveness

Team Development: Building Collaboration & Effectiveness

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Leading and Managing the Need for Both

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Coaching: Guiding the Management Team

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Hayley Buonopane

Being A Change Agent

Duration: 1 hr
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HRCI: 1.0 General

Hayley Buonopane

Leading a Multigenerational Team

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HRCI: 1.0 General

Karen Hinds

Multi-Generational Workforce: Problem or Competitive Advantage?

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SHRM: 1.0 PDC
HRCI: 1.0 General

Christine Gatti

Virtual Reality: The Future of HR

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Unconscious Bias: Impact on Recruitment and Retention

Unconscious Bias: Impact on Recruitment and Retention

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Christina Danforth

Business Fundamentals for HR Pros

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

Jack Antonich

Influence and Communications as an HR Pro

Influence and Communications as an HR Pro

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SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Value Based Decision Making for HR Pros

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HRCI: 1.0 General

Stacey Zackin

Strategic Planning to Support HR Initiatives

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SHRM: 1.0 PDC
HRCI: 1.0 Business

Dr. Deborah Osgood

Meet in the Middle: Best Methods for Conflict Management

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SHRM: 1.0 PDC
HRCI: 1.0 General

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Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 Business

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Emotional Intelligence: What is it and Why Does it Matter

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SHRM: 1.0 PDC
HRCI: 1.0 General

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SHRM: 1.0 PDC
HRCI: 1.0 Business

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SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

Welcome! What HR can Learn from the Field of Hospitality

Welcome! What HR can Learn from the Field of Hospitality

Duration: 1 hr
SHRM: 1.0 PDC
HRCI: 1.0 General

Stacey Zackin

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HRCI: 1.0 Business

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How HR Can Establish & Influence a Culture Of Hospitality

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SHRM: 1.0 PDC
HRCI: 1.0 General

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HRCI: 1.0 Business

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HRCI: 1.0 General

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