Meet in the Middle: Best Methods for Conflict Management
Do you tend to shy away from situations where you are faced with potential conflict? Would you like to be more effective at resolving the conflicts that must be dealt with both within and outside the business? First, we all need to recognize that conflict is an inevitable part of all work situations, one that must be dealt with, not ignored.
According to a study commissioned in 2016 by CPP Inc. — publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument — U.S. employees spend 2.1 hours per week involved with conflict, which amounts to approximately $359 billion in paid hours (based on an average hourly earning of $17.95), or the equivalent of 385 million working days.
Watch this previously recorded live, self-paced, one-hour course where you will learn about the 5 conflict management styles, consider your own tendencies around conflict, and discover the ideal approach to more effectively resolving conflict. Also, it’s important to note, the class has been approved for 1 SHRM recertification credit and 1 HRCI general recertification credit.
HR Jetpack is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
This activity, has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
The use of the HRCI seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.
Title: The Conflict Resolution Process
Christine R. Gatti, M.Ed. brings over 25 years of experience in business, education, training, leadership and organizational development. Chris has provided learning and consulting services in the areas of: Leadership Development, Team Development and Trainer Development, and is known for her customer focus and results-oriented approach to working with...